In House Marketing Concierge- Key West

HVC Key West M&S; Key West (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

Hyatt Vacation Ownership in Key West, FL is seeking a Coordinator Marketing In House to schedule and lead sales presentations, deliver exceptional guest experiences, and drive revenue while maintaining loyalty. You will work with Owners and guests to explore products and services and coordinate events to create memorable vacation memories.

The role requires strong sales or customer service aptitude, flexibility for varying shifts, and a professional, guest-focused demeanor in a hospitality

Qualifications

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
• Availability to work various shifts, holidays, and weekends.
• Concierge, and/or sales experience preferred.
• Position may require background and drug screening in accordance with state and local requirements.

Responsibilities

• Schedules sales presentations and manages customer expectations.
• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
• Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
• Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
• Welcome and greet guests; anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Skills

Sales experience

Customer service

Interpersonal skills

Job description

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Marketing In House, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled:

• Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

As a Coordinator Marketing In House, a typical day will include:

• Schedules sales presentations and manages customer expectations.
• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
• Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
• Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.

Guest Experience and Company Standards:

• Welcome and greet guests; anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Coordinator Marketing In House:

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
• Available to work various shifts, holidays, and weekends.
• Concierge, and/or sales experience preferred.
• Position may require background and drug screening, in accordance with state and local requirements.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.