Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; Columbia (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated scheduling coordinator to manage patient appointments and administrative tasks. This role involves utilizing multiple systems for scheduling, providing patients with essential information, and maintaining high standards of customer service. The ideal candidate will possess excellent communication skills and a strong ability to handle multiple phone calls effectively. Join a team that values diversity and inclusion while offering a comprehensive benefits package to support your well-being. If you thrive in a fast-paced environment and have a passion for helping others, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent, or 4 years of revenue cycle experience.
• At least 2 years of revenue cycle or contact center experience.

Responsibilities

• Schedules and pre-registers patients for appointments and outpatient visits.
• Handles high call volumes across multiple locations and departments.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Skills

Experience with Multi-Channel Phone Systems

Typing Speed of 30+ WPM

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Fluency in multiple languages

Education

High school diploma or equivalent

4 years of revenue cycle experience

Job description

Job Description:

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other department activities. Completes administrative tasks related to scheduling and transcribes external orders from physicians. Handles high call volumes across multiple locations and departments.

Essential Functions:

1. Utilize multiple systems to perform scheduling functions.
2. Maintain excellent computer skills to resolve technical issues independently.
3. Provide patients with appointment preparation and location information.
4. Accurately input and validate patient data, including insurance details and benefits explanation.
5. Manage multiple phone calls, including answering, transferring, and conferencing.
6. Mentor new hires as needed.
7. Promote Intermountain Health's mission, vision, and values, and adhere to service standards.
8. Perform additional duties as assigned.

Skills:

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Skills
• Experience with Multi-Channel Phone Systems
• Typing Speed of 30+ WPM
• Active Listening
• Reading Comprehension
• Critical Thinking
• Active Learning
• Complex Problem Solving
• Fluency in multiple languages

Physical Requirements & Qualifications:

• High school diploma or equivalent, or 4 years of revenue cycle experience.
• At least 2 years of revenue cycle or contact center experience.
• Must pass the ALTA Language Services QBS assessment.

Physical Requirements:

• Visual acuity for reading and assessing information.
• Effective communication skills for interacting with customers.
• Manual dexterity for handling equipment.
• Driving requirements if applicable.

Location: Peaks Regional Office, Broomfield, Colorado

Work Hours: 40 hours/week, hourly rate $18.81 - $24.26, dependent on experience.

We offer a comprehensive benefits package to support your well-being. Learn more at https://intermountainhealthcare.org/careers/benefits.

Intermountain Health is an equal opportunity employer. We value diversity and inclusion in our workforce.

Our AI platform, HiredScore, enhances your application experience by matching your skills to suitable roles, while final hiring decisions are made by our team.

All positions are subject to closing without notice.