Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; Richmond (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Scheduling Coordinator who excels in customer service and has a knack for managing high call volumes. This role involves scheduling appointments, handling patient data, and providing essential information to patients. The ideal candidate will thrive in a fast-paced environment and demonstrate excellent communication skills. Join a team that values wellness and offers a comprehensive benefits package, fostering a culture of support and engagement. If you are passionate about helping others and have the skills to make a difference, this opportunity is for you.

Benefits

Generous benefits package

Wellness programs

Supportive work culture

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of revenue cycle or contact center experience.

Responsibilities

• Schedule and pre-register patients for various appointments.
• Handle high call volumes and manage multiple phone calls.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Knowledge

Multi-Channel Phone Experience

30+ WPM Typing Speed

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Fluent in multiple languages

Education

High school diploma or equivalent

4 years of revenue cycle experience

2 years of revenue cycle experience

2 years of contact center experience

Job description

**Job Description:**

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Complete any administrative work that goes along with scheduling the appointment. Transcribe any external orders from Physican. Handle high call volumes for multiple locations and departments.

**Essential Functions**

+ Utilize multiple systems to perform all scheduling functions as needed.

+ Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance

+ Providing patients with preparation and location information.

+ Correctly collecting and inputting patient data into the system.

+ Validating patient insurance and explaining benefits as needed.

+ Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.

+ Acting as a mentor for new hires as needed.

+ Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

+ Performs other duties as assigned.

**Skills**

+ Customer Service Etiquette

+ Basic Medical Insurance Knowledge

+ Intermediate Computer Operating Knowledge

+ Multi-Channel Phone Experience

+ 30+ WPM Typing Speed

+ Active Listening

+ Reading Comprehension

+ Critical Thinking

+ Active Learning

+ Complex Problem Solving

+ Fluent in multiple languages

**Physical Requirements:**

**Qualifications**

+ Required: High school diploma or equivalent OR (4) years of revenue cycle experience.

+ Required: Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

+ Must pass the ALTA Language Services Qualified Bilingual Staff Assessment (QBS)

**Physical Requirements**

+ Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.

+ Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.

+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.

+ For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

**Location:**

Peaks Regional Office

**Work City:**

Broomfield

**Work State:**

Colorado

**Scheduled Weekly Hours:**

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.81 - $24.26

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.