Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; Jackson (MS); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare provider dedicated to enhancing patient experiences! In this role, you'll be at the forefront of scheduling and managing patient appointments while ensuring excellent service across various departments. Your ability to handle high call volumes and provide crucial information will be key to your success. This position offers a supportive work environment with a comprehensive benefits package, making it an exciting opportunity for those looking to grow in the healthcare field. If you have a passion for patient care and strong communication skills, this role is perfect for you!

Qualifications

• Must pass the ALTA Language Services QBS assessment.
• Minimum of two years in revenue cycle or contact center experience.

Responsibilities

• Schedules and pre-registers patients for appointments and procedures.
• Handles high call volumes across multiple locations and departments.
• Mentor new hires as needed and promote service standards.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Skills

Experience with Multi-Channel Phone Systems

Typing speed of 30+ WPM

Active Listening and Reading Comprehension

Critical Thinking and Active Learning

Complex Problem Solving

Fluency in multiple languages

Education

High school diploma or equivalent

Four years of revenue cycle experience

Job description

Job Description:

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other department-related appointments. Completes administrative work associated with scheduling and transcribes external orders from physicians. Handles high call volumes across multiple locations and departments.

Essential Functions:

1. Utilize multiple systems to perform scheduling functions effectively.
2. Maintain excellent computer skills and resolve technical issues independently.
3. Provide patients with preparation instructions and location information.
4. Accurately collect and input patient data into the system.
5. Validate patient insurance and explain benefits as needed.
6. Manage multiple phone calls, including answering, transferring, and conferencing.
7. Mentor new hires as needed.
8. Promote the mission, vision, and values of Intermountain Health and adhere to service standards.
9. Perform other duties as assigned.

Skills:

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Operating Skills
• Experience with Multi-Channel Phone Systems
• Typing speed of 30+ WPM
• Active Listening and Reading Comprehension
• Critical Thinking and Active Learning
• Complex Problem Solving
• Fluency in multiple languages

Physical Requirements:

Requires visual acuity for reading information, labels, and monitors; manual dexterity for handling equipment; effective communication skills; and, for driving roles, the ability to operate a vehicle safely.

Qualifications:

• High school diploma or equivalent, or four years of revenue cycle experience.
• Minimum of two years in revenue cycle or contact center experience.
• Must pass the ALTA Language Services QBS assessment.

Location: Peaks Regional Office, Broomfield, Colorado

Work Hours: 40 hours/week

Hourly rate: $18.81 - $24.26, dependent on experience.

We offer a comprehensive benefits package to support your well-being. Learn more here.

Intermountain Health is an equal opportunity employer. We use AI tools like HiredScore for application review, ensuring fairness and privacy.

All positions are subject to closing without notice.