Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Scheduling Coordinator to manage patient appointments and administrative tasks. In this role, you will utilize multiple systems to ensure efficient scheduling while providing exceptional customer service. Your ability to handle high call volumes and mentor new hires will contribute to the team's success. This position offers a supportive environment with a comprehensive benefits package, perfect for individuals passionate about patient care and operational excellence. Join a team that values diversity and inclusion, and make a meaningful impact in the healthcare community.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years in revenue cycle or contact center experience.

Responsibilities

• Schedule and pre-register patients for appointments.
• Handle high call volumes and manage patient data input.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Skills

Experience with Multi-Channel Phone Systems

Typing speed of 30+ WPM

Active Listening and Reading Comprehension

Critical Thinking and Active Learning

Complex Problem Solving

Fluency in multiple languages

Education

High school diploma or equivalent

Four years of revenue cycle experience

Job description

**Job Description:**

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other department-specific appointments. Completes administrative tasks related to scheduling and transcribes external orders from physicians. Handles high call volumes across multiple locations and departments.

**Essential Functions:**

1. Utilize multiple systems to perform scheduling functions effectively.
2. Maintain excellent computer skills with the ability to resolve technical issues independently.
3. Provide patients with information regarding preparation and location details.
4. Accurately collect and input patient data into the system.
5. Validate patient insurance information and explain benefits as needed.
6. Manage multiple phone calls, including answering, transferring, and conferencing.
7. Mentor new hires as needed.
8. Promote the mission, vision, and values of Intermountain Health and adhere to service standards.
9. Perform additional duties as assigned.

**Skills:**

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Operating Skills
• Experience with Multi-Channel Phone Systems
• Typing speed of 30+ WPM
• Active Listening and Reading Comprehension
• Critical Thinking and Active Learning
• Complex Problem Solving
• Fluency in multiple languages

**Physical Requirements:**

See and read information, labels, monitors; manipulate complex equipment with manual dexterity; communicate effectively; and, for driving roles, operate a vehicle safely.

**Qualifications:**

• High school diploma or equivalent, or four years of revenue cycle experience.
• Minimum of two years in revenue cycle or contact center experience.
• Pass the ALTA Language Services QBS assessment.

**Location:** Peaks Regional Office, Broomfield, Colorado

**Work Hours:** 40 hours/week

**Pay Range:** $18.81 - $24.26 per hour, depending on experience.

We offer a comprehensive benefits package to support your well-being. Learn more here.

Intermountain Health is an equal opportunity employer. We value diversity and inclusion in our workforce.

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All positions are subject to closing without notice.