Practice Technology Analyst

Choate, Hall & Stewart LLP; Boston (MA); On-site; USD 133,000 - 166,000; Full time

Job summary

Choate, Hall & Stewart LLP in Boston seeks a Practice Technology Analyst to support the Senior Solutions Development Manager and Wealth Management Technology Director. You will bridge Wealth Management workflows with firm IT to align business needs and technology priorities.

You will collaborate with attorneys, fiduciary professionals, tax specialists, and IT stakeholders to improve client service, streamline workflows, and manage sensitive data, while promoting AI adoption and compliant

Qualifications

• Minimum of 7 years of law firm experience.
• Experience in legal technology, knowledge management, or practice support.
• Proficiency with Microsoft 365 and the iManage document management system.
• Experience with document automation platforms (e.g., Contract Express, HotDocs) and AI-driven tools (e.g., Claude).
• Familiarity with Practifi CRM.
• Ability to manage multiple projects under time-sensitive conditions.

Responsibilities

• Develop a strong understanding of Wealth Management workflows (estate planning, trust administration, probate, tax).
• Serve as a SME for technology solutions supporting Wealth Management practice.
• Coordinate technology initiatives between Wealth Management and Firm IT.
• Act as an expert on end-user experience for firmwide and Wealth Management apps.
• Collaborate with attorneys and staff to improve efficiency and client service.
• Champion user adoption of iManage, AI, and workflow tools.

Skills

Generative AI

Project management

Excel

Tools

Microsoft 365

iManage

Contract Express

HotDocs

Claude

Practifi CRM

Workflow platforms

Job description

Job Summary

The Practice Technology Analyst supports the Senior Solutions Development Manager and Wealth Management Technology Director in delivering strategic and operational technology solutions tailored to the Firm's Wealth Management Group. This role serves as a key liaison between the Wealth Management Technology team and the Firm's Information Technology department, helping to align business needs, technology priorities, and support initiatives. The Analyst partners closely with attorneys, fiduciary professionals, tax specialists, business support teams, and IT stakeholders to enhance client service delivery, streamline workflows, and improve the management of sensitive client and financial data. The Analyst will help drive the adoption of innovative technologies that support estate planning, trust administration, probate administration, tax compliance, and high-net-worth client service.

Job Functions

• Develop a strong understanding of Wealth Management legal workflows, including estate planning, trust administration, probate administration, tax preparation, and fiduciary services.
• Serve as a subject matter resource for technology solutions supporting the Wealth Management practice, including document management, client data management, AI adoption and workflow tools.
• Serve as a primary liaison between the Wealth Management Technology team and the Firm's Information Technology department, coordinating technology initiatives, communicating business requirements, escalating issues, and helping ensure alignment of practice-specific and firmwide technology strategies.
• Act as an expert on the end-user experience for firmwide and Wealth Management-specific applications.
• Collaborate with attorneys and staff to identify opportunities to improve efficiency, identify technology requirements and enhance client service.
• Champion user adoption, engagement, and best practices across iManage and other key Wealth Management and Firmwide technology applications, including AI, workflow, and productivity tools.
• Champion user adoption, engagement and best practices related to the document management system.
• Provide day-to-day troubleshooting, support of and training on the document management system.
• Support CoPilot, DeepJudge and Claude use cases.
• Promote responsible and effective AI adoption in line with firm guidelines.
• Monitor and communicate software updates and regulatory-related technology changes.
• Conduct trainings and workshops for attorneys and staff.
• Participate in change management initiatives and system rollouts.
• Develop and document testing procedures for system upgrades.
• Collaborate with IT, Security, and Risk teams to ensure compliance with data privacy standards.
• Work with vendors to troubleshoot issues and improve performance.
• Track adoption and effectiveness of technology solutions.

Essential Competencies

• Curiosity-driven approach to optimizing technology investments.
• Ability to translate complex technical concepts for legal professionals.
• Strong understanding of confidentiality of private client data.
• Awareness of trends in legal technology for Wealth Management.
• Sound judgment and proactive mindset.
• Strong collaboration skills.

Qualifications

• Minimum of 7 years of law firm experience, preferably in Wealth Management or Private Client practice groups.
• Experience in legal technology, knowledge management, or practice support.
• Proficiency with Microsoft 365 and the iManage document management system
• Experience with document automation platforms (e.g., Contract Express, HotDocs) and AI-driven tools (e.g., Claude) to streamline document creation and workflows.
• Familiarity with workflow platforms
• Advanced Excel and data management skills.
• Familiarity with Generative AI applications in legal services.
• Familiarity with Practifi CRM
• Ability to manage multiple projects under time-sensitive conditions.

Work Authorization

• Applicants must be legally authorized to work in the United States without the need for sponsorship by the Firm (either now or in the future).

Compensation and Total Rewards Package

• Choate offers a comprehensive Total Rewards package to our business professional team members. The Firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is listed below and represents our good faith and reasonable estimate of the salary range for this specific position at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including but not limited to qualifications and experience, education, external market data and consideration of internal equity.

$133,000 - $166,000