Practice Support Specialist-Pre-Surgery Evaluation

The MetroHealth System (Cleveland, OH); Cleveland (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

The MetroHealth System in Cleveland, OH, is looking for an operational support specialist to enhance the flow of medical services. This role requires excellent organizational and communication skills to support faculty members and maintain customer service standards.

Candidates should have a high school diploma and three years of relevant experience, with proficiency in various PC applications. Knowledge of medical terminology and bilingual capabilities in Spanish are preferred.

Qualifications

• Minimum three years of relevant experience.
• Related experience in a medical practice.
• Experience working in an educational/medical research setting.
• Medical terminology knowledge.
• Medical program coordination experience.

Responsibilities

• Enhances operational flow of the assigned practice.
• Performs a variety of duties to support the department.
• Upholds mission, vision, values, and customer service standards.

Skills

Proficient PC skills

Excellent writing skills

Excellent interpersonal skills

Excellent customer service skills

Demonstrated organizational skills

Ability to work independently

Bilingual Spanish

Education

High school diploma or equivalent

Associate’s or Bachelor’s Degree (Preferred)

Tools

Word

Excel

Access

Adobe Acrobat

PowerPoint

Job description

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: 0730-1600, 0800-1630, 0830-1700

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well‑being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety‑net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Enhances the operational flow of the assigned practice/medical service at the main campus satellites, and affiliated community partners. Performs a variety of duties to support the department and assigned faculty members. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications

• Required: High school graduate or passage of a high school equivalency exam.
• Minimum three years of relevant experience.
• Proficient PC skills with Word, Excel, Access, Adobe Acrobat, PowerPoint and the Internet.
• Excellent writing and interpersonal skills.
• Excellent customer service skills.
• Demonstrated organizational skills, communication skills and problem solving.
• Ability to work independently within a team environment.
• Ability to effectively communicate with a diverse group of individuals.
• Preferred: Associate’s or Bachelor’s Degree.
• Related experience in a medical practice.
• Experience working in an educational/medical research setting.
• Medical terminology.
• Medical program coordination experience.
• Bilingual Spanish based on departmental need.

Physical Demands

May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing. Ability to communicate in face‑to‑face, phone, email, and other communications. Ability to read job related documents. Ability to use computer.