Practice Supervisor Urology

1103 Team Member Services; United States; On-site; USD 54,873,000 - 102,037,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC is seeking an experienced healthcare administrator to provide leadership and direction in line with organizational goals. This role serves as a liaison for patients, government agencies, and third-party payers at the on-site practice site.

You will recruit, orient, counsel and evaluate staff, coordinate daily operations, ensure HIPAA compliance and maintain high standards of patient care.

Qualifications

• Excellent English communication skills, written and verbal.
• Knowledge of Medicare/Medicaid and third-party payors preferred.
• Ability to communicate professionally and listen effectively.
• Strong judgment when dealing with patients, physicians, and insurers.
• Ability to operate standard office machines and software.
• Capacity to manage multiple tasks with organized workflow.
• Ability to adapt in a changing healthcare environment.
• High standard of patient service and confidentiality.

Responsibilities

• Provides leadership and direction in accordance with organizational goals and objectives.
• Serves as a liaison for patients, government agencies, and third-party payers for on-site contact for practice sites.
• Completes regular staff evaluations and conducts probationary evaluations.
• Acts as a liaison between administration, physicians, and staff.
• Counsels employees, develops staff, and uses disciplinary processes as appropriate.
• Coordinates the daily operations of the medical practice site.
• Recruits, orients, counsels, and evaluates a team to assure quality patient care.
• Maintains infection control and OSHA standards; HIPAA compliance.
• Leads quality initiatives and safety functions supporting patient care.
• Collaborates with support services to provide a safe, clean environment.
• Resolves patient complaints and uses computer applications to improve efficiency.
• Ensures accurate charges, billing, and collections with internal controls.

Skills

English communication

HIPAA knowledge

Customer service

Professional communication

Office equipment operation

Multitasking

Problem solving

Attention to detail

Education

Associate degree preferred

High school diploma or equivalent

Field of Study: Business, Finance, or Supply Chain

Job description

Our Promise to You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

• Full time
• Shift: Day (United States of America)
• Address: 630 5th Ave W City: Hendersonville State: North Carolina Postal Code: 28739

Job Description

Location: 630 5th Ave, Hendersonville, NC Shift: Mon-Fri 8am-5pm

• Provides leadership and direction in accordance with organizational goals and objectives.
• Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites.
• Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period.
• Acts as a liaison between administration, physicians, and staff.
• Counsels employees, develops staff, and utilizes the disciplinary process as appropriate.
• Coordinates the daily operations of the medical practice site.
• Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care.
• Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures.
• Leads quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations.
• Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors.
• Resolves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies.
• Other duties as assigned.
• Ensures accurate, timely charges, billing, and collection of patient accounts, maintaining appropriate internal controls over accounts receivable and cash receipt functions.

Knowledge, Skills, and Abilities

• Able to communicate effectively in English, both verbally and in writing [Required]
• Knowledge of Medicare, Medicaid, and third-party payors [Preferred]
• Additional languages [Preferred]
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]
• Mature judgment in dealing with patients, physicians, and insurance representatives [Required]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]
• Ability to manage diverse personalities [Required]
• Ability to adapt in an ever-changing healthcare environment [Required]
• Ability to follow complex instructions and procedures, with a close attention to detail [Required]
• Exceptional customer service skills [Required]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties [Preferred]
• Basic medical terminology [Required]

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]
• Field of Study: in Business, Finance, or Supply Chain.

Work Experience

• 2+ years of related work experience [Required]
• Experience coding ICD-10 and CPT billing [Preferred]
• Leadership experience in a healthcare setting [Preferred]
• Patient care experience as CMA, LPN, EMT, etc. [Preferred]
• Staff experience in a health care setting [Preferred]

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]
• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$19.15 - $35.61

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.