Practice Supervisor Urology

AdventHealth; Hendersonville (NC); On-site; USD 26,000 - 50,000; Full time

Benefits offered by this job

Benefits from Day One

PTO from Day One

403B Retirement Plan

Parental Leave 4 Weeks

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC is seeking a healthcare administrator to lead daily practice operations and coordinate staff. You will liaise with patients, payers, and physicians to ensure seamless patient care and compliant billing processes.

The role requires strong English communication, HIPAA awareness, and clinical terminology knowledge, with 2+ years in a healthcare setting and CPR certification preferred. On-site schedule, Mon-Fri 8am-5pm, in a facility focused on whole-person care.

Qualifications

• 2+ years of related work experience
• CPR certification required
• Experience with ICD-10 and CPT billing preferred
• Proven ability to communicate professionally, both verbally and in writing
• Mature judgment in dealing with patients, physicians, and insurance representatives
• Ability to operate general office machines (computer, fax, printer, scanner)
• Ability to learn and perform multiple tasks efficiently
• Ability to manage diverse personalities
• Adaptability to a changing healthcare environment
• Attention to detail in following complex instructions
• Exceptional customer service skills
• HIPAA privacy rules understanding preferred
• Basic medical terminology knowledge required

Responsibilities

• Provide leadership and direction in line with organizational goals.
• Serve as liaison for patients, government agencies, and third-party payers onsite.
• Act as liaison between administration, physicians, and staff.
• Counsel employees, develop staff, and apply disciplinary processes as needed.
• Coordinate daily operations of the medical practice site.
• Recruit, orient, counsel, and evaluate staff to ensure quality patient care.
• Maintain infection control standards and OSHA compliance.
• Lead quality initiatives and safety functions supporting patient care.
• Resolve patient complaints and optimize billing processes.
• Other duties as assigned.
• Ensure timely charges, billing, and collection of patient accounts with proper internal controls.

Skills

English communication

Medicare knowledge

Additional languages

Professional communication

Mature judgment

Office equipment

Multitasking

Interpersonal skills

Healthcare adaptability

Attention to detail

Customer service

HIPAA knowledge

Medical terminology

Education

Associate

High School Diploma

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

630 5th Ave W

City

Hendersonville

State

North Carolina

Postal Code

28739

Job Description

Location: 630 5th Ave, Hendersonville, NC

Shift: Mon-Fri 8am-5pm

• Provides leadership and direction in accordance with organizational goals and objectives.
• Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites. Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period.
• Acts as a liaison between administration, physicians, and staff.
• Counsels employees, develops staff, and utilizes the disciplinary process as appropriate.
• Coordinates the daily operations of the medical practice site.
• Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care.
• Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures.
• Leads quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations. Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors.
• Resolves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies.
• Other duties as assigned.
• Ensures accurate, timely charges, billing, and collection of patient accounts, maintaining appropriate internal controls over accounts receivable and cash receipt functions.

Knowledge, Skills, And Abilities

• Able to communicate effectively in English, both verbally and in writing [Required]
• Knowledge of Medicare, Medicaid, and third-party payors [Preferred]
• Additional languages [Preferred]
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]
• Mature judgment in dealing with patients, physicians, and insurance representatives [Required]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]
• Ability to manage diverse personalities [Required]
• Ability to adapt in an ever-changing healthcare environment [Required]
• Ability to follow complex instructions and procedures, with a close attention to detail [Required]
• Exceptional customer service skills [Required]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties [Preferred]
• Basic medical terminology [Required]

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field Of Study

• in Business, Finance, or Supply Chain.

Work Experience

• 2+ years of related work experience [Required]
• Experience coding ICD-10 and CPT billing [Preferred]
• Leadership experience in a healthcare setting [Preferred]
• Patient care experience as CMA, LPN, EMT, etc. [Preferred]
• Staff experience in a health care setting [Preferred]

Licenses And Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]
• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements:

Please click the link below to view work requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$19.15 - $35.61

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.