HUC Med Surg Nights Part Time

1103 Team Member Services; Hendersonville (TN); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth is seeking a Part-time Patient Services Representative at our Hendersonville facility. You will handle phone duties, manage medical records, and support the care team while ensuring patient privacy and timely communications.

Qualifications include high school diploma, medical terminology familiarity, and proficiency with Microsoft Office. Experience in a hospital setting is preferred and multilingual abilities are a plus.

Qualifications

• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Knowledge of medical terminology
• Excellent written and verbal English communication
• Able to follow directions and multitask in a fast-paced environment
• Maintain confidentiality and apply infection control procedures

Responsibilities

• Answer telephones and intercom professionally, relay messages accurately
• Assemble complete medical records for each patient
• Provide printed verification of physician consults with time and date
• Assist patients, families, and healthcare team as a liaison
• Greet visitors and maintain patient confidentiality
• Ensure accurate patient location in EMR and discharge patients promptly
• Monitor orders and notify nurses of new results every 30 minutes
• Support order entry processes and quality measures as needed
• Maintain a neat work area and assist with patient room setup

Skills

MS Office

Medical terminology

Interpersonal skills

Organizational skills

Confidentiality

Typing speed

Communication in English

Emergency codes awareness

EMR proficiency

Education

High School Diploma or equivalent

Technical/Vocational Training

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits and perks:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule and location:

Part time Shift: Night (United States of America) Address: 100 HOSPITAL DR City: HENDERSONVILLE State: North Carolina Postal Code: 28792

Job Description:

• Answers telephones and intercom professionally, taking and relaying messages accurately and promptly.
• Assembles complete medical records for each patient.
• Provides printed verification of physician consults, including time, date, and personal information.
• Acts as a communication liaison for patients, families, and the interdisciplinary healthcare team.
• Greets visitors and answers telephones with a positive attitude while maintaining security and confidentiality for patients.
• Clarifies unclear orders with the RN/LPN.
• Ensures accurate patient location within the computer and promptly removes patients upon discharge.
• Monitors PALS list and notifies the primary nurse of new orders and pending results every 30 minutes.
• Serves as a resource for medical and nursing staff regarding the order entry process and may initiate Quality Measure Consoles as needed.
• Maintains a neat and tidy work area.
• Conducts customer service rounds, responding to patient requests within the scope of practice, such as providing ice, blankets, pillows, and adjusting room temperature.
• Initiates work orders and manages unit equipment, including allocation, distribution, and reconciliation.
• Assists with new patient room setup and orientation, and helps licensed staff with minor transport needs.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Computer proficiency required, with strong proficiency in Microsoft Office software (Outlook, Word, Excel) and basic computer knowledge [Required]
• Medical terminology knowledge preferred, familiarity with medical terminology and computerized order entry [Required]
• Excellent interpersonal, communication (both verbal and written in English), and customer service skills [Required]
• Effective organizational, problem-solving skills, and the ability to follow directions and take instruction [Required]
• Ability to communicate effective to all served, including face-to-face and through various communication devices [Required]
• Demonstrates accurate typing skills and the ability to multitask, meet deadlines, and work well in high volume/stressful environments [Required]
• Proficient knowledge of general office and communication equipment, including safe and efficient use of telephones, copier/fax machines, and computers [Required]
• Discretion and the ability to maintain confidentiality [Required]
• Flexibility and the ability to prioritize tasks effectively [Required]
• Demonstrates recognition of emergency codes, infection control, life safety, fire plan, age-specific considerations, and implements measures to meet these needs [Required]
• Understands the electronic medical record and proficiently uses it for retrieval of patient information under confidentiality guidelines [Required]
• Experience working in a hospital or medical center setting [Preferred]
• Additional languages [Preferred]

Education:

High School Grad or Equiv [Required] Technical/Vocational School [Preferred] Field of Study: N/A

Work Experience:

1+ year clerical or hospital experience preferably in a clinic or hospital setting [Preferred]

Additional Information:

N/A

Licenses and Certifications:

N/A

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.20 - $24.32

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.