Health Assistant

1103 Team Member Services; Hendersonville (TN); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Benefits from Day One

403(b) Retirement Plan

Paid Parental Leave

Pet Benefits

Job summary

AdventHealth Hendersonville is seeking a dedicated team member to enhance the patient experience by ensuring smooth appointment processes, verifying insurance, and guiding patients through check-in and financial steps.

The role supports staffing by preparing exam spaces, assisting with referrals, and maintaining infection control standards while delivering compassionate care in a fast-paced environment.

Qualifications

• High School Grad or Equ
• BLS CPR certification required
• EMT/CNA/CPT preferred
• Excellent customer service and communication skills

Responsibilities

• Verify insurance coverage prior to appointments
• Schedule appointments and issue reminders
• Assist with check-in, copays, and balance collection
• Maintain clean, safe exam rooms and assist with instruments
• Support disinfecting and routine maintenance of equipment

Skills

Customer service

English proficiency

Communication

Multi-tasking

Critical thinking

Team collaboration

Reading/writing

Phone etiquette

Education

High School Diploma

Tools

Computer proficiency

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule: Full time Shift: Day (United States of America) Address: 100 HOSPITAL DR City: HENDERSONVILLE State: North Carolina Postal Code: 28792

Job Description: Demonstrates through behavior the organization's Service Standards of Know Me, Love Me, Make it Easy, and Keep Me Safe. Drives customer service initiatives by creating and owning the patient experience. Reviews appointment bookings in advance and ensures patients receive appointment reminders. Verifies and validates insurance prior to appointment date. Completes check-in process, securing copays and balance amounts. Maintains timely flow of patients and keeps patients up to date on any delays. Responds to and returns incoming telephone calls in a timely manner. Performs vitals and documents allergies, screenings, and vital signs after competency validation. Assists with scheduling and prior authorization of referrals and orders. Participates in disinfection of common areas and readies exam rooms for patients by following disinfection guidelines. Assists in cleaning, disinfecting, and sterilization of instruments according to policy. Performs routine maintenance on equipment and completes quality controls on waived tests after competency checks.

Knowledge, Skills, and Abilities: Excellent Customer Service Skills [Required]
Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements [Required]
Ability to operate a computer, copier, fax, and scanner [Required]
Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds [Required]
Ability to multi-task efficiently in a fast pace, high patient volume environment [Required]
Strong critical thinking skills [Preferred]
Participation in Fire Fighter/Medic OR EMT Program [Preferred]
Phlebotomy Program [Preferred]

Education: High School Grad or Equ [Required]

Licenses and Certifications: Basic Life Support - CPR Cert (BLS) [Required]
Emergency Medical Tech Cert (EMT) [Preferred]
Certified Nurse Assistant (CNA) [Preferred]
NHA Certified Phlebotomy Technician (CPT) [Preferred]
OR NPCE Certified Phlebotomy Technician (CPT) [Preferred]
OR ASPT Certified Phlebotomy Technician (CPT) [Preferred]

Physical Requirements: https://tinyurl.com/msy4mja2

Pay Range: $15.37 - $24.60

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.