Practice Supervisor Urology

AdventHealth; Country Ridge (NC); On-site; USD 40,000 - 74,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

4 Weeks Parental Leave

Career Development

Job summary

AdventHealth in Hendersonville, North Carolina, is seeking a healthcare access leader to drive daily site operations, coordinate patient access activities, and liaise with patients, physicians, and payers. The role demands staff leadership, strong communication, and adherence to HIPAA rules.

CPR (BLS) is required, with preferred experience in billing and Medicaid/Medicare processes. The position offers day shifts in a full-time arrangement with comprehensive benefits geared toward whole-person

Qualifications

• Clear communication in English, verbal and written
• Knowledge of Medicare/Medicaid and third-party payors (preferred)
• Basic medical terminology
• Ability to learn and perform multiple tasks efficiently
• Leadership experience in healthcare (preferred)
• Patient care experience (preferred)
• Knowledge of HIPAA rules and discretion (preferred)
• Strong customer service and problem-solving skills
• Experience coding ICD-10 and CPT billing (preferred)
• Liaison between patients, staff, and payers (required)
• Licensed CPR (BLS) (required)

Responsibilities

• Provides leadership and direction in accordance with organizational goals and objectives.
• Acts as a liaison for patients, government agencies, and third-party payers for on-site contact at practice sites.
• Recruits, orients, counsels, and evaluates staff to ensure quality patient care.
• Maintains infection control and OSHA standards; ensures HIPAA compliance.
• Manages daily operations of the medical practice site.
• Resolves patient complaints and improves patient care efficiency with IT tools.
• Oversees charges, billing, and cash collection with internal controls.

Skills

Effective communication

Professional demeanor

HIPAA/privacy

Customer service

Multitasking

Adaptability

Attention to detail

Education

Associate degree

High School diploma or equivalent

Tools

Office equipment

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

630 5th Ave W

City:

Hendersonville

State:

North Carolina

Postal Code:

28739

Job Description:

• Provides leadership and direction in accordance with organizational goals and objectives.
• Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites. Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period.
• Acts as a liaison between administration, physicians, and staff.
• Counsels employees, develops staff, and utilizes the disciplinary process as appropriate.
• Coordinates the daily operations of the medical practice site.
• Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care.
• Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures.
• Leads quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations. Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors.
• Resolves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies.
• Other duties as assigned.
• Ensures accurate, timely charges, billing, and collection of patient accounts, maintaining appropriate internal controls over accounts receivable and cash receipt functions.

Knowledge, Skills, and Abilities:

• Able to communicate effectively in English, both verbally and in writing [Required]
• Knowledge of Medicare, Medicaid, and third-party payors [Preferred]
• Additional languages [Preferred]
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]
• Mature judgment in dealing with patients, physicians, and insurance representatives [Required]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]
• Ability to manage diverse personalities [Required]
• Ability to adapt in an ever-changing healthcare environment [Required]
• Ability to follow complex instructions and procedures, with a close attention to detail [Required]
• Exceptional customer service skills [Required]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties [Preferred]
• Basic medical terminology [Required]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• in Business, Finance, or Supply Chain.

Work Experience:

• 2+ years of related work experience [Required]
• Experience coding ICD-10 and CPT billing [Preferred]
• Leadership experience in a healthcare setting [Preferred]
• Patient care experience as CMA, LPN, EMT, etc. [Preferred]
• Staff experience in a health care setting [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]
• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements:

Please click the link below to view work requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.15 - $35.61