Health Assistant Surgical Clinic

AdventHealth; Hendersonville (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Benefits from Day One

PTO from Day One

403-B Retirement

Parental Leave (4 weeks)?

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC is seeking a patient access/clerical team member to support check-in, scheduling, and coordination of patient care. You will verify insurance, collect payments, and ensure a smooth patient flow throughout the day.

The role requires excellent customer service, strong communication in English, and the ability to multi-task in a busy clinical setting. This full-time position offers benefits, development opportunities, and a community-focused team at AdventHealth.

Qualifications

• Excellent customer service available to patients and colleagues.
• Clear communication in English, both written and spoken.
• Ability to operate basic office equipment and a computer.
• Able to build rapport with patients and staff from diverse backgrounds.
• Capable of multi-tasking in a fast-paced clinical environment.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Verify and collect copays and balances.
• Schedule appointments and handle referrals and prior authorizations.
• Prepare exam rooms and assist with cleanliness and disinfection per policy.
• Support patient flow and timely communication of delays.

Skills

Customer service

English communication

Computer skills

Interpersonal skills

Multi-tasking

Critical thinking

EMT program

Phlebotomy program

Education

High School Diploma or equivalent

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

80 Doctors Dr

City

Hendersonville

State

North Carolina

Postal Code

28792

Job Description

Shift: Mon-Fri 8am-5pm

Location: 630 5th Ave. Hendersonville, NC

• Demonstrates through behavior the organization's Service Standards of Know Me, Love Me, Make it Easy, and Keep Me Safe.
• Drives customer service initiatives by creating and owning the patient experience. Reviews appointment bookings in advance and ensures patients receive appointment reminders.
• Verifies and validates insurance prior to appointment date.
• Completes check-in process, securing copays and balance amounts.
• Maintains timely flow of patients and keeps patients up to date on any delays. Responds to and returns incoming telephone calls in a timely manner.
• Performs vitals and documents allergies, screenings, and vital signs after competency validation.
• Assists with scheduling and prior authorization of referrals and orders. Participates in disinfection of common areas and readies exam rooms for patients by following disinfection guidelines.
• Assists in cleaning, disinfecting, and sterilization of instruments according to policy.
• Performs routine maintenance on equipment and completes quality controls on waived tests after competency checks.
• Other duties as assigned.

Knowledge, Skills, And Abilities

• Excellent Customer Service Skills [Required]
• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements [Required]
• Ability to operate a computer, copier, fax, and scanner [Required]
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds [Required]
• Ability to multi-task efficiently in a fast-paced, high patient volume environment [Required]
• Strong critical thinking skills [Preferred]
• Participation in Fire Fighter/Medic OR EMT Program [Preferred]
• Phlebotomy Program [Preferred]

Education

• High School Grad or Equiv [Required]

Licenses And Certifications

• Basic Life Support - CPR Cert (BLS) [Required]
• Emergency Medical Tech Cert (EMT) [Preferred]
• Certified Nurse Assistant (CNA) [Preferred]
• NHA Certified Phlebotomy Technician (CPT) [Preferred] OR NPCE Certified Phlebotomy Technician (CPT) [Preferred] OR ASPT Certified Phlebotomy Technician (CPT) [Preferred]

Physical Requirements

(Please click the link below to view work requirements)

• Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range

$15.37 - $24.60

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.