Practice Supervisor Orthopedics and Spine

AdventHealth; Country Ridge (NC); On-site; USD 26,000 - 49,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k) Retirement Plan

Parental Leave

Job summary

AdventHealth in Hendersonville, NC is seeking an experienced healthcare administrator to lead a busy medical practice site. You will coordinate staff, manage daily operations, and ensure high-quality patient care in a compliant environment.

Responsibilities include liaison with patients and payors, overseeing charges and collections, and maintaining infection control standards. A strong background in healthcare administration and 2+ years of related experience are preferred.

Qualifications

• Excellent English communication, both verbal and written.
• Knowledge of Medicare/Medicaid and third-party payors (preferred).
• Professional communication and listening skills.
• Mature judgment when dealing with patients, physicians, and insurers.
• Ability to operate office equipment and multi-task effectively.
• Basic medical terminology.

Responsibilities

• Provide leadership and direction aligned with organizational goals.
• Serve as liaison for patients, government agencies, and payors on-site.
• Coordinate daily operations of the medical practice site and manage staff performance.
• Counsel and develop staff, handle disciplinary processes as needed.
• Ensure infection control, HIPAA compliance, and OSHA standards.
• Lead quality initiatives and collaborate with support services to maintain a safe environment.
• Handle patient complaints and ensure efficient billing and collections.
• Perform other duties as assigned.

Skills

English fluency

HIPAA knowledge

Customer service

Communication skills

Attention to detail

Office equipment

Education

Associate degree

High school diploma

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

1 HEALTH PARK DR

City

HENDERSONVILLE

State

North Carolina

Postal Code

28792

Job Description

Location

1 Health Park Drive, Hendersonville NC

Shift

Mon-Fri 8am-5pm

• Provides leadership and direction in accordance with organizational goals and objectives.
• Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites. Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period.
• Acts as a liaison between administration, physicians, and staff.
• Counsels employees, develops staff, and utilizes the disciplinary process as appropriate.
• Coordinates the daily operations of the medical practice site. Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care.
• Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures.
• Leads quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations. Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors.
• Resolves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies.
• Other duties as assigned.
• Ensures accurate, timely charges, billing, and collection of patient accounts, maintaining appropriate internal controls over accounts receivable and cash receipt functions.

Knowledge, Skills, and Abilities

• Able to communicate effectively in English, both verbally and in writing [Required]
• Knowledge of Medicare, Medicaid, and third-party payors [Preferred]
• Additional languages [Preferred]
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]
• Mature judgment in dealing with patients, physicians, and insurance representatives [Required]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]
• Ability to manage diverse personalities [Required]
• Ability to adapt in an ever-changing healthcare environment [Required]
• Ability to follow complex instructions and procedures, with a close attention to detail [Required]
• Exceptional customer service skills [Required]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties [Preferred]
• Basic medical terminology [Required]

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study

• in Business, Finance, or Supply Chain.

Work Experience

• 2+ years of related work experience [Required]
• Experience coding ICD-10 and CPT billing [Preferred]
• Leadership experience in a healthcare setting [Preferred]
• Patient care experience as CMA, LPN, EMT, etc. [Preferred]
• Staff experience in a health care setting [Preferred]

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]
• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$19.15 - $35.61

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.