Practice Supervisor

150 Shriners Hospitals for Children; Charleston (SC); On-site; USD 65,000 - 85,000; Full time

Job summary

Shriners Children's in Charleston, SC, seeks a Practice Supervisor to lead ambulatory clinic staff and ensure safe, high‑quality patient care and efficient operations. You will oversee onboarding, education, performance improvement, and staff collaboration with physicians and interprofessional teams, while supporting family‑centered care and adherence to HIPAA and departmental standards.

The role requires 3 years ambulatory/physician practice experience, knowledge of outpatient clinic operations

Qualifications

• 3 years ambulatory/physician practice experience.
• Familiarity with outpatient clinic operations, insurance systems, medical terminology, and scheduling platforms.
• Understanding of patient privacy laws and HIPAA guidelines.
• High School Diploma/GED.
• Basic Life Support (BLS).

Responsibilities

• Supervises orientation and ongoing staff education, communicating roles, expectations, and practice standards.
• Coaches and evaluates staff performance; contributes to appraisals and fosters open, constructive feedback as part of team development.
• Facilitates meetings, huddles, and trainings to support team-based care and strengthen collaboration with physicians and interprofessional colleagues.
• Oversees daily practice operations, including staff scheduling, workflow coordination, and ensuring adequate coverage across all areas in collaboration with the Practice Manager.
• Monitors staff attendance, professionalism, and adherence to departmental standards; addresses performance issues and serves as a resource in resolving patient care concerns.
• Leads staff training and development efforts; supports EMR super-user responsibilities and promotes continuous learning.
• Coordinates efficient patient flow, including rooming, discharge processes, and interdisciplinary communication to optimize clinical operations.
• Contributes to policy development, staff communication strategies, and initiatives that support family-centered care, patient advocacy, and departmental goals.
• Attends required meetings, in-services, and complete ongoing education, and competency training.
• Participates in department performance improvement.

Skills

Ambulatory/Physician Practice

Outpatient clinic operations

Scheduling platforms

HIPAA compliance

BLS

Education

High School Diploma/GED

Associate's Degree (Preferred)

Tools

Scheduling systems

Job description

Company Overview

Shriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact.

We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family's ability to pay or insurance status.

Please click here to learn more about our locations.

Job Description

The Practice Supervisor provides leadership, direction, and support to practice staff to promote safe, high-quality patient care and efficient clinic operations. This role monitors ambulatory clinic staff performance, ensures adherence to policies and standards, and fosters a collaborative, professional environment. The supervisor supports onboarding, education, and performance improvement initiatives, while serving as a resource for patients, families, and staff in alignment with Shriners Children's mission, vision, and core values.

Key Responsibilities

• Supervises orientation and ongoing staff education, ensuring clear, consistent communication of roles, expectations, and practice standards


• Coaches and evaluates staff performance; contributes to appraisals and fosters open, constructive feedback as part of team development


• Facilitates meetings, huddles, and trainings to support team-based care and strengthen collaboration with physicians and interprofessional colleagues


• Oversees daily practice operations, including staff scheduling, workflow coordination, and ensuring adequate coverage across all areas in collaboration with the Practice Manager


• Monitors staff attendance, professionalism, and adherence to departmental standards; addresses performance issues and serves as a resource in resolving patient care concerns


• Leads staff training and development efforts; supports EMR super-user responsibilities and promotes continuous learning


• Coordinates efficient patient flow, including rooming, discharge processes, and interdisciplinary communication to optimize clinical operations


• Contributes to policy development, staff communication strategies, and initiatives that support family-centered care, patient advocacy, and departmental goals


• Attends required meetings, in-services, and complete ongoing education, and competency training


• Participates in department performance improvement


• Please note, while Shriners Children's has established expectations and leading practices for many daily workflows, duties and responsibilities, these are not all inclusive and are subject to change based on the needs of the organization.

Required Qualifications

• 3 years Ambulatory/Physician Practice experience


• Familiarity with outpatient clinic operations, insurance systems, medical terminology, and scheduling platforms


• Understanding of patient privacy laws and application of HIPAA guidelines


• High School Diploma/GED


• Basic Life Support (BLS)

Preferred Qualifications

• Any Outpatient/Orthopedic/Pediatric experience


• 1 year Supervisor/Leadership experience


• Associate's Degree

Compensation is determined based on years of relevant experience and departmental equity.