Practice Success Partner

Upperline Health Inc; Chattanooga, Northern (TN, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K matching

PTO

Parental leave

Job summary

Upperline Health is seeking a Practice Success Partner to guide partner practices through the Value Based Care program enrollment, ensuring understanding of processes, documentation, and technology.

You will onboard clinics, analyze enrollment data, and drive performance improvements while coordinating with care teams to support patients. Travel up to 50% to partner practices; remote options available for eligible states.

Qualifications

• High school diploma or equivalent; associate's or bachelor’s degree preferred.
• Healthcare experience required; Knowledge of value-based care programs is preferred.
• Previous experience deploying programs with a technology component
• Excellent communication and interpersonal skills, with the ability to build rapport quickly across all areas of clinic staff engage through story-telling
• Demonstrated ability to provide training in an effective manner
• Demonstrated ability navigating conflict
• Strong organizational and time management skills.
• Proficiency in computer systems and data entry.
• Ability to work independently and as part of a team.

Responsibilities

• Onboarding: Guide partner practices through the Value Based Care program enrollment process, ensuring understanding of enrollment process, required documentation, applicable technology (hardware and apps), forms and compliant processes.
• Data Tracking and Performance Mitigation: Analyze enrollment data to identify trends and opportunities for improvement. Partner with partner clinics to understand root cause of issues mitigation plans (including additional training). Communicate performance metrics to all partner clinics.
• Partner Engagement: Build strong relationships with partner clinics to foster trust and engagement in the program. Provide ongoing support and education to patients throughout their participation.
• Collaboration: Collaborate with care teams, providers, and other stakeholders to ensure program success.
• Quality Improvement: Contribute to process improvement initiatives to enhance partner enrollment efficiency and effectiveness. Communicate improvement opportunities to internal leadership.

Skills

Healthcare experience

Value-based care knowledge

Program deployment experience

Communication skills

Training delivery

Conflict navigation

Organizational skills

Data entry / computer systems

Teamwork

Independent work

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

A Specialty Path to Good Health
Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care,Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.
Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long‑term health needs. Upperline Health is based out of Nashville, TN and has operations in 130+ clinic locations across Alabama, California, Florida, Georgia, Indiana, Kentucky, and Tennessee.

We put patients at the center of value-based care.

This position requires travel up to 50% of the time to partner practices around the East Coast to Mid-West. This position is available to remote applicants who reside in the following states: AL, FL, GA, IL, IN, KY, MD, MI, NV, PA, SC, TN, TX, and Washington D.C.

About the Practice Success Partner
Upperline Health is seeking a Practice Success Partner to guide partner practices through the Value Based Care program enrollment, ensuring understanding of processes, documentation, and technology.

What You'll Do:

• Onboarding: Guide partner practices through the Value Based Care program enrollment process, ensuring understanding of enrollment process, required documentation, applicable technology (hardware and apps), forms and compliant processes. Conduct onboarding sessions with clinic leads and doctors to educate partners about program expectations, available resources and guide practices through resources to ensure successful accomplishment of key milestones.
• Data Tracking and Performance Mitigation: Analyze enrollment data to identify trends and opportunities for improvement. Partner with partner clinics to understand root cause of issues mitigation plans (including additional training). Communicate performance metrics to all partner clinics.
• Partner Engagement: Build strong relationships with partner clinics to foster trust and engagement in the program. Provide ongoing support and education to patients throughout their participation.
• Collaboration: Collaborate with care teams, providers, and other stakeholders to ensure program success.
• Quality Improvement: Contribute to process improvement initiatives to enhance partner enrollment efficiency and effectiveness. Communicate improvement opportunities to internal leadership.

Required Skills and Competencies:

• High school diploma or equivalent; associate's or bachelor’s degree preferred.
• Previous experience in healthcare is required; Knowledge of value-based care programs is preferred.
• Previous experience deploying programs with a technology component
• Excellent communication and interpersonal skills, with the ability to build rapport quickly across all areas of clinic staff engage through story-telling
• Demonstrated ability to provide training in an effective manner
• Demonstrated ability navigating conflict
• Strong organizational and time management skills.
• Proficiency in computer systems and data entry.
• Ability to work independently and as part of a team.

Benefits
Comprehensive benefit options include medical, dental and vision, 401K (matching), PTO and parental leave.

Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Full-time

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.