Practice Scheduler

U.S. Oral Surgery Management; Birmingham, Trussville (AL, AL); On-site; USD 51,577,000 - 60,174,000; Full time

Job summary

U.S. Oral Surgery Management is seeking an outstanding Oral Surgery Scheduler to join our Birmingham, AL practice.

The role focuses on managing high-volume calls, reviewing records, insurance, and scheduling patients for multiple surgeons to keep schedules full. The ideal candidate has strong communication, multitasking ability, and professional MS Office skills, with prior dental front office or scheduling experience.

Qualifications

• High school diploma or equivalent required.
• 2-3 years dental front office and customer service experience.
• Proficient with Microsoft Office.
• Strong communication and organizational skills.
• Experience scheduling for multiple providers.

Responsibilities

• Answer up to 100 calls daily to support the practice.
• Prepare and monitor schedules for multiple providers.
• Resolve scheduling conflicts by canceling and rescheduling appointments.
• Produce and process schedules and reports for admin staff.
• Ensure accuracy of information in the scheduling system and related intranet applications.
• Perform various admin duties as required.

Skills

Superior communication skills

Multi-tasking ability

Excellent computer skills

Customer service skills

Scheduling experience

Education

High school diploma or equivalent

2-3 years dental front office experience

Tools

Microsoft Office

Job description

Job DetailsJob Location: AL01 Inverness - Birmingham, AL 35242Position Type: FT1Salary Range: $18.00 - $21.00 HourlyOral Surgeon Birmingham | Oral Surgery Trussville | Gardendale | Clark2206 Cahaba Valley Drive, Birmingham, Alabama 35242

We are seeking an outstanding Oral Surgery Scheduler to join our team.

Position Summary

The Surgery Scheduler is responsible for managing multi-line, high-volume calls, accurately reviewing medical records and insurance, and scheduling patients for multiple surgeons. Building and nurturing relationships with referring practices will be paramount, alongside the meticulous task of verifying patient insurance coverage.

Essential Job Functions

• Answers up to one hundred calls a day to support oral surgery practice.
• Prepares, maintains, and monitors schedules for multiple providers.
• Resolves scheduling conflicts by canceling and rescheduling appointments to ensure surgeon schedules are full.
• Produces and processes schedules and reports as administrative staff requests them.
• Exercising or conducting a variety of admin duties and responsibilities as required.
• Ensure the integrity and accuracy of all information held on the scheduling system and related intranet applications,

Qualifications and Skills

• Superior communication skills are non-negotiable, allowing you to navigate interactions with patients, colleagues, and external stakeholders with ease.
• Demonstrate a proven record of growth or improvement within your previous roles, highlighting your commitment to excellence.
• Ability to multi-task and thrive in high-pressure, demanding environments, adeptly juggling multiple tasks and priorities.
• Must have exceptional computer skills; proficiency, particularly in Microsoft Office software, is essential to hit the ground running.
• Previous scheduling experience (preferably in the medical or dental field).
• Proven record of growth or improvement within your position.
• Experienced with customer service techniques.

Education and Experience

• A high school diploma or equivalent is a prerequisite, backed by a history of excellence in administrative roles.
• Minimum of 2-3 years of previous experience in dental front office and direct customer service.