Practice Manager 2 - Emergency Department

10 Children's Healthcare of Atlanta, Inc.; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking an experienced operations leader to oversee day-to-day practice operations across multiple locations. You will drive staffing, access, patient throughput, and performance reporting while guiding financial and operational strategy.

The role requires a strong background in healthcare operations, revenue cycle, and collaboration with clinical leaders to improve quality and efficiency across the patient journey.

Qualifications

• 5 years of experience in operations with strong financial, human resources, and systems background.
• Experience in a physician practice setting.
• Demonstrated experience with systems/software/technology components, e.g., Microsoft, Epic.

Responsibilities

• Partners with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
• Assesses, identifies, and implements opportunities for gains in access, quality, revenue, and expense control.
• Forecasts and develops operational and capital budgets, provides monthly/adhoc data interpretation and action plans.
• Manages practice-based revenue cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.
• Builds relationships with stakeholders and communicates progress towards KPIs.
• Oversees expansion projects and ensures alignment with organizational strategy.

Skills

Operations management

Financial acumen

Healthcare IT familiarity

Staff leadership

Education

Bachelor's in Business Administration/Health Administration

Master's in Business Administration/Health Administration (preferred)

Tools

Epic

Microsoft Office

Job description

Worker Sub-Type Regular

Shift Start Time 8:00 AM Shift End Time 5:00 PM

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Oversees the day-to-day operations, ensuring a high-quality patient/family experience. Monitors and improves revenue generation and operational efficiency of the assigned practice(s). Oversees larger practices and multiple locations with high patient throughput, inpatient, and/or procedural services and an evolving strategic plan and/or growing scope of programs and/or services.

Experience

• 5 years of experience in operations with strong financial, human resources, and systems background
• Experience in a physician practice setting
• Demonstrated experience in various systems/software/technology components, e.g., Microsoft, Epic

Preferred Qualifications

• Master's in Business Administration, Health Administration, or related field

Education

• Bachelor's in Business Administration, Health Administration, or related field

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

Ability to operate independently.

Able to plan and manage time effectively and execute projects to completion with minimal oversight.

Demonstrated strategic thinking and problem-solving ability.

Strong communication skills and ability to build productive relationships across various levels of the organization.

Personal organization and time management.

Human relations and teamwork.

Personal adaptability and motivation.

Listening.

Strong communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, as well as possessing excellent writing skills.

Analytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in-depth, cross‑functional, experienced-based knowledge.

Ability to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.

Ability to effectively manage employees within assigned practice.

Ability to persuade and negotiate with peer level managers on issues and programs that impact assigned practice.

Job Responsibilities

• Partners with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
• Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.
• Provides onboarding and continued support to providers, e.g., schedules, expense reimbursement, clinic initiatives, and staff concerns.
• Forecasts and develops operational and capital budgets, providing monthly and ad hoc statistical data interpretation and variance reporting with timely immediate corrective action plans.
• Manages practice-based revenue cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.
• Ensures back-end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice.
• Ensures structure addresses changes in technology, operational processes, and practice needs.
• Builds relationships with key stakeholders, communicating progress towards key performance indicators.
• Partners with the corresponding entity for non-employed leased physicians and clinical staff needs and manages invoices and timely reimbursement.
• Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.
• Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence.
• Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners.
• Evaluates and makes recommendations for business development and expansion opportunities.
• Oversees implementation of all expansion projects.
• Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations.
• Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
• Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.

Equal Opportunity

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

2220 North Druid Hills Road

Job Family

Practice Operations & Management

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.