Practice Operations Assistant

Children's Healthcare of Atlanta; Atlanta (GA); On-site; USD 40,000 - 50,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking an administrative professional to support physician operations, ensuring efficient daily office operations and safe, high-quality patient care.

You will manage patient appointment scheduling, maintain schedules in Epic, coordinate with clinical teams, answer inquiries, and perform general administrative duties across the department.

Qualifications

• One year of experience in administrative or office management role (physician office clinic setting preferred).
• Bachelor’s degree in Business, Healthcare, or related field.
• High school diploma or equivalent.

Responsibilities

• Serves as primary contact and resource for patient appointment scheduling; may include collaboration with centralized contact center teams.
• Maintains provider and resource schedules through the use of Epic and system tools; may include oversight of schedule disruptions and scheduling.
• Works to meet all department and CPG patient access goals and metrics.
• Coordinates with clinical teams to ensure all information and resources are available for patient care; may include scheduling interpreters for clinic visits and obtaining medical records.
• Reviews and answers Epic InBasket messages, emails, and phone calls related to scheduling and patient access.
• Optimizes schedule utilization by monitoring and managing patient recall and wait lists, work queues, appointment referrals.
• Addresses patient communication including faxes, mail, inbound and outbound calls, patient forms, etc.
• Performs general administrative duties to support department/office including correspondence, filing, photocopying, answering/routing calls, credentialing documents, submitting expense requests and meeting coordination.
• Orders and stocks supply; record-keeping and/or cash reconciliation; liaises with other departments and vendors; takes meeting minutes and performs quality management functions.
• Prepares minutes, agenda, and coordinates other meeting materials in a timely manner.
• May be responsible for payroll/timekeeping activities, HR paperwork, and database record maintenance.
• May perform other department-specific duties and other assignments as appropriate.

Skills

Verbal & written communication

Organizational skills

Customer service

Interpersonal skills

Microsoft Office

Education

Bachelor’s degree in Business/Healthcare

High school diploma or equivalent

Tools

Epic

Job description

Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

7:30 AM

Shift End Time

4:30 AM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Performs administrative and clinic support duties within physician operations to ensure efficient daily office operations and to support the delivery of safe and quality patient care.

Experience

• One year of experience in administrative or office management role (physician office clinic setting preferred)

Preferred Qualifications

• Bachelor’s degree in Business, Healthcare, or related field

Education

• High school diploma or equivalent

Certification Summary

• No professional certifications required

Knowledge, Skills, And Abilities

• Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills
• Proficient in full suite of Microsoft Office and other Windows-based applications

Job Responsibilities

• Serves as primary contact and resource for patient appointment scheduling; may include collaboration with centralized contact center teams.
• Maintains provider and resource schedules through the use of Epic and system tools; may include oversight of schedule disruptions, development of inpatient service schedules, updating room scheduling tools, etc.
• Works to meet all department and CPG patient access goals and metrics.
• Coordinates with clinical teams to ensure all information and resources are available for patient care; may include scheduling interpreters for clinic visits, obtaining medical records, etc.
• Reviews and answers Epic InBasket messages, emails, and phone calls related to scheduling, patient access, and other administrative requests.
• Optimizes schedule utilization by monitoring and managing patient recall and wait lists, work queues, appointment referrals, etc.
• Addresses patient communication including faxes, mail, inbound and outbound phone calls, patient forms, etc.
• Performs general administrative duties to support department/office including creating correspondence, filing documents, photocopying, answering, and routing calls, collecting credentialing documents, submitting expense requests and meeting coordination.
• Orders and stocks supply perform record-keeping and/or cash reconciliation activities, act as liaison to other departments and/or vendors, take minutes at meetings, and perform quality management functions as necessary.
• Prepares minutes, agenda, and coordinates other meeting materials in a timely manner.
• May be responsible for basic payroll or timekeeping activities, human resources paperwork, and/or database record maintenance as necessary.
• May perform other department-specific duties and other assignments as appropriate.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1777-1797 Northeast Expressway

Job Family

Practice Operations & Management