Practice Operations Manager – Patient Access & Compliance

AbsoluteCARE Medical Center & Pharmacy; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy is seeking an experienced Administrative Manager to support the Regional Director, Clinical Operations. The role oversees front desk operations, referrals, medical records, housekeeping and security, ensuring efficient center function with policies and procedures implementation and evaluation.

Responsibilities include staff supervision, recruitment coordination, quality assurance, and collaboration with compliance and other departments.

Qualifications

• Associate degree required; bachelor’s degree preferred.
• Minimum of 3 years’ experience with bachelor’s degree or 5 years with associate degree, managing a physician practice.
• Experience in a PCMH or primary care office is preferred.
• Knowledge and experience with medical billing and coding.
• Excellent computer skills, including knowledge of Microsoft Office.
• Excellent organizational skills.
• Patient-centered focus.
• Ability to multi-task.

Responsibilities

• Serve as the first line support resource for the (Regional) Director, Clinical Operations.
• Primarily manage Front Office/Patient Access Operations & Communications, Transportation, Referrals, Medical Records, Housekeeping, and Security.
• May support Facilities Management, as needed.
• Front desk operations: answering calls, scheduling appointments, triaging issues, surveys, and other duties.
• Problem-solving daily operational issues.
• Collaborate with other departments on quality assurance monitoring and reporting.
• Implement and evaluate policy, procedure, and program content.
• Select, orient, train, counsel, discipline, and direct staff within own areas of responsibility.
• Routinely conduct quality assurance activities through reviews, meetings, reports and observation of results.
• Evaluate and monitor program needs, identify unmet needs, and address change.
• Collaborate with compliance team to ensure standards are met.
• Maintain and manage administrative supplies efficiently.
• Organize recruitment and orientation for staff under area of responsibility.
• Conduct investigations of grievances or complaints and act within scope of authority.
• Organize and coordinate office projects; consult with others as necessary.
• Mitigate liability risk within the practice.
• Conduct in-service training.
• Prepare reports as indicated and necessary.
• Participate in and conduct meetings.
• Direct staff participation in fire drills and disaster evacuations.
• Administration of time management for staff.
• Promote core values and drive quality metrics.

Skills

Medical billing and coding

Microsoft Office

Organizational skills

Patient-centered focus

Multi-tasking

Communication

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office

Job description

AbsoluteCARE Medical Center & Pharmacy is seeking an experienced Administrative Manager to support the Regional Director, Clinical Operations. The role oversees front desk operations, referrals, medical records, housekeeping and security, ensuring efficient center function with policies and procedures implementation and evaluation.

Responsibilities include staff supervision, recruitment coordination, quality assurance, and collaboration with compliance and other departments.