Practice Operations Manager

Mai Placement; New York (NY); On-site; USD 115,000 - 130,000; Full time

Job summary

Mai Placement is seeking a highly organized and proactive Practice Operations Manager in New York, NY. This role will oversee day-to-day operations, ensuring smooth workflow across scheduling, patient services, and staff management.

The ideal candidate will have strong experience in healthcare operations, excellent leadership skills, and the capacity to handle multiple priorities. A Bachelor's degree is preferred. The salary range is $115,000 – $130,000.

Qualifications

• 2+ years of healthcare operations, practice management, or office management experience.
• Experience managing administrative and support staff.
• Strong understanding of scheduling, patient services, and office operations.
• Knowledge of insurance verification and healthcare administrative processes.

Responsibilities

• Oversee the day-to-day operations of the practice and ensure efficient workflow across departments.
• Manage administrative staff and scheduling teams.
• Ensure appropriate staffing coverage and address operational challenges.
• Oversee patient scheduling and overall patient experience.

Skills

Healthcare operations experience

Leadership capabilities

Organizational skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree preferred

Tools

EMR systems

Job description

Practice Operations Manager

Brooklyn, NY

$115,000 – $130,000

Position Overview

A growing healthcare organization is seeking a highly organized and proactive Practice Operations Manager to oversee the day-to-day administrative and operational functions of the practice. This individual will be responsible for ensuring smooth operations across scheduling, patient services, provider support, staff management, insurance workflows, and office administration.

The ideal candidate has strong healthcare operations experience, leadership capabilities, and the ability to keep multiple departments running efficiently in a fast-paced environment.

Qualifications

• 2+ years of healthcare operations, practice management, or office management experience
• Experience managing administrative and support staff
• Strong understanding of scheduling, patient services, and office operations
• Experience working with EMR systems
• Knowledge of insurance verification, authorizations, and healthcare administrative processes
• Excellent organizational, communication, and problem‑solving skills
• Ability to manage multiple priorities and deadlines
• Strong leadership and team development abilities
• Bachelor’s degree preferred

Responsibilities

• Oversee the day-to-day operations of the practice and ensure efficient workflow across departments
• Manage administrative staff, scheduling teams, and operational support functions
• Ensure appropriate staffing coverage and address operational challenges as they arise
• Oversee patient scheduling, provider utilization, and overall patient experience
• Monitor scheduling efficiency, cancellations, waitlists, and service availability
• Support provider onboarding, scheduling coordination, and operational needs
• Oversee insurance verification, authorizations, and related administrative processes
• Ensure compliance with company policies, documentation standards, and operational procedures
• Coordinate staff training, onboarding, and professional development initiatives
• Manage office operations, supplies, facilities, and vendor relationships
• Address patient concerns and assist in resolving operational issues
• Partner with leadership to improve processes, drive efficiency, and support organizational growth