Practice Operations Lead & Staff Development

University Hospitals Pain Management; Cleveland, Northern (OH, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

University Hospitals Pain Management in Cleveland is seeking an experienced operations supervisor to oversee daily office functions and ensure policies and procedures are followed, with a focus on smooth patient flow.

The role includes coordinating staffing, training employees, managing schedules in Kronos, handling coverage, and partnering with providers to maintain efficient billing and supply chains while safeguarding PHI.

Responsibilities

• Sets daily operational/patient priorities, evaluates daily work flow and assigns work.
• Orients and trains new and current staff on office protocols and job responsibilities.
• Coaches staff to maximize patient throughput and maintains documentation related to performance.
• Promotes and maintains positive customer relationships; troubleshoots issues and updates supervisor of significant activities.
• Assesses and resolves all third party payors and patient billing issues; delegates and prioritizes daily work of billing staff.
• In collaboration with providers orders medical and office supplies based on business needs and tracks data to maximize efficiency.

Job description

University Hospitals Pain Management in Cleveland is seeking an experienced operations supervisor to oversee daily office functions and ensure policies and procedures are followed, with a focus on smooth patient flow.

The role includes coordinating staffing, training employees, managing schedules in Kronos, handling coverage, and partnering with providers to maintain efficient billing and supply chains while safeguarding PHI.