Practice Lead Streetsboro Pulmonary

University Hospitals Pain Management; Kentucky; On-site; USD 50,000 - 70,000; Full time

Job summary

University Hospitals Pain Management in Kentucky seeks an Office Operations Manager to oversee daily office functions and ensure policy implementation for efficient operations and patient care.

The role includes training staff, coordinating scheduling, resolving billing issues with third-party payors, and maintaining PHI compliance while fostering positive relationships with patients and providers.

Qualifications

• Experience managing administrative operations in a medical office.
• Ability to supervise staff and coordinate scheduling.
• Experience handling billing issues with third-party payors.

Responsibilities

• Sets daily operational/patient priorities, evaluates daily work flow and assigns work according to UHMSO policy and procedures.
• Submits vacation requests for approval to Supervisor or Administrator and notifies of coverage requirements.
• Orients and trains staff on office protocols and job responsibilities; coaches staff to maximize patient throughput.
• Maintains documentation related to employee performance and communicates performance issues to Supervisor/Administrator.
• Promotes and maintains positive customer relationships at all levels within the practice; troubleshoots issues and updates supervisor/administrator of significant activities.
• Assesses and resolves all third party payors and patient billing issues using appropriate resources within the UHMSO; delegates and prioritizes daily work activities of billing staff.
• Orders medical and office supplies in collaboration with providers’ orders based on business needs; tracks and maintains data to maximize business efficiency.
• Performs other duties as assigned; complies with all policies and standards; safely maintains PHI with annual training.

Job description

A Brief Overview

Oversees daily functioning of all operational systems in office. Ensures implementation of business policies and procedures for the daily operations of the office.

What You Will Do

• Sets daily operational/patient priorities, evaluates daily work flow and assigns work. Ensures that duties are carried out according to UHMSO policy and procedures. Submits vacation requests for approval to Supervisor or Administrator. Notifies the Supervisor or Administrator of coverage requirements and escalates overtime needs to Supervisor or Administrator. Validates employee schedule time worked in Kronos.
• Orients and trains new and current staff on office protocols and job responsibilities. Coaches staff to maximize patient throughput. Maintains documentation related to employee performance and communicates performance related issues to Supervisor/Administrator. Provides performance feedback of staff to Supervisor/Administrator for annual review.
• Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and resolves issues. Updates supervisor/administrator of significant activities.
• Assesses and resolves all third party payors and patient billing issues using appropriate resources within the UHMSO. Delegates and prioritizes daily work activities of the billing staff.
• In collaboration with providers’ orders medical and office supplies based on business needs. Tracks, collects, and maintains data to maximize business efficiency.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.