Practice Lead Streetsboro Pulmonary

University Hospitals Pain Management; Streetsboro (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

University Hospitals Pain Management in Streetsboro, OH is seeking an Office Operations Manager to oversee daily operations of all office systems and ensure policy adherence. You will set priorities, assign work, train staff, and promote positive patient relations while ensuring PHI security.

The role includes supervising billing workflows, coordinating with providers, and maintaining supplies to support efficient patient care and business performance in a busy healthcare practice.

Qualifications

• Experience in healthcare office operations and administration.
• Ability to train and coach staff and manage workflows.
• Knowledge of PHI privacy and compliance requirements.

Responsibilities

• Sets daily operational/patient priorities, evaluates daily work flow and assigns work. Ensures duties are carried out according to UHMSO policy and procedures.
• Orients and trains new and current staff on office protocols and job responsibilities. Coaches staff to maximize patient throughput.
• Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and resolves issues.
• Assesses and resolves all third party payors and patient billing issues using appropriate resources within the UHMSO. Delegates and prioritizes daily work activities of the billing staff.
• In collaboration with providers’ orders medical and office supplies based on business needs. Tracks, collects, and maintains data to maximize business efficiency.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job description

A Brief Overview

Oversees daily functioning of all operational systems in office. Ensures implementation of business policies and procedures for the daily operations of the office.

What You Will Do

• Sets daily operational/patient priorities, evaluates daily work flow and assigns work. Ensures that duties are carried out according to UHMSO policy and procedures. Submits vacation requests for approval to Supervisor or Administrator. Notifies the Supervisor or Administrator of coverage requirements and escalates overtime needs to Supervisor or Administrator. Validates employee schedule time worked in Kronos.
• Orients and trains new and current staff on office protocols and job responsibilities. Coaches staff to maximize patient throughput. Maintains documentation related to employee performance and communicates performance related issues to Supervisor/Administrator. Provides performance feedback of staff to Supervisor/Administrator for annual review.
• Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and resolves issues. Updates supervisor/administrator of significant activities.
• Assesses and resolves all third party payors and patient billing issues using appropriate resources within the UHMSO. Delegates and prioritizes daily work activities of the billing staff.
• In collaboration with providers’ orders medical and office supplies based on business needs. Tracks, collects, and maintains data to maximize business efficiency.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.