Practice Operations & Experience Leader

NC Pediatric Dentistry; Sherrills Ford (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

NC Pediatric Dentistry is seeking a Business Leader to implement office systems that maximize functionality and care quality while upholding The Patient Experience through leadership and collaboration. Ownership of this role enables effective processes, relationships, team-building, and long-term growth.

Key duties include managing finances to meet budgets, leading customer-service excellence, and guiding non-clinical staff with HIPAA and employment policies, while partnering with HR for talent

Qualifications

• High School Diploma is required.
• Bachelor’s degree strongly preferred.
• 3-5 years’ experience in a professional environment.
• 3 years leadership/management experience with direct customer contact.
• Travel as needed for training and to perform job functions.

Responsibilities

• Understand the business responsibilities and key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded, and that financial data and records are balanced; assist with passing all financial audits.
• Provide the highest standard of Customer Service to uphold our mission to C.A.R.E
• Exhibit outstanding customer service with patients; assist doctors in the timely and successful resolution of the non-clinical aspects of patient complaints, concerns, and questions.
• Business Leader will carry out the direction of Senior Leadership on such matters as they direct. Support “servant leadership" strategy.
• Be supportive of polices established by NC Pediatric Dentistry and ensure policies and procedures are being followed. In conjunction with Human Resources, assist in complying with employment-related laws and regulations and employment-related policies and procedures.
• Continually build and nurture a positive working relationship with the doctor(s); organize monthly meetings to facilitate the resolution of concerns.
• Ensure bank deposits are protected and made timely according to established guidelines and protocols; monitor, protect and verify petty cash funds.
• Follow HIPAA policies and procedures and other applicable privacy and security policies and procedures established to maintain patient privacy and protect patient information including financial, personal, and health information.
• Support patient flow and maximize budgeted payroll hours by effectively scheduling staff and understand and provide oversight for managed care components (scheduling, fee schedules, collections, etc.).
• Partner with Human Resources to hire quality non-clinical talent; follow hiring procedures to ensure acquiring talent and partner with Human Resources to reduce turnover.
• Ensure that staff is trained and on current processes, policies, and procedures
• Facilitate regular staff meetings and daily a.m. huddles; seize opportunities to foster communication, provide company updates, share information, teach and continually challenge and develop non-clinical staff.
• Complete and forward HR and payroll-related documents accurately and timely, including new hire and termination forms for non-clinical staff, and clinical staff; have employees verify and sign their own payroll timesheets.
• Partner with Regional and Human Resources to develop corrective action/performance improvement plans for staff. Consult with Human Resources prior to delivering any PIPs or corrective action/warning documents to non-clinical staff.
• Locally market practice, including but not limited to joining the local Chamber of Commerce and participating in local job and health fairs.
• Follow and hold teams accountable to OSHA safety standards.
• Perform additional tasks as assigned to achieve company goals.
• Build a highly capable practice team that is customer-focused and aligned with the vision, mission, and objectives of the overall company.

Education

Bachelor’s degree

3-5 years’ experience in a professional environment

3 years leadership/management experience with direct customer contact

Travel as needed for training and to perform job functions

High degree of professionalism

Strong interpersonal and relationship-building skills

Strong and effective communication skills

Independent decision-making skills and utilization of sound judgment

Excellent organization and multi-tasking skills

Job description

NC Pediatric Dentistry is seeking a Business Leader to implement office systems that maximize functionality and care quality while upholding The Patient Experience through leadership and collaboration. Ownership of this role enables effective processes, relationships, team-building, and long-term growth.

Key duties include managing finances to meet budgets, leading customer-service excellence, and guiding non-clinical staff with HIPAA and employment policies, while partnering with HR for talent