Practice Medical Receptionist

Cambridge Health Alliance; Malden (MA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated administrative support professional to join their dynamic team. This role involves managing patient interactions, scheduling appointments, and ensuring smooth operations within a busy medical setting. You will play a crucial part in supporting primary care services, working collaboratively with healthcare providers, and contributing to a team that values creativity and innovation. If you have a passion for healthcare and possess strong customer service skills, this opportunity is perfect for you.

Qualifications

• One year of experience in an outpatient medical setting preferred.
• Bilingual skills in Spanish, Portuguese, or Haitian Creole preferred.

Responsibilities

• Handle all calls and register patients while scheduling appointments.
• Verify insurance eligibility and maintain medical records.

Skills

Customer Service Skills

Attention to Detail

Bilingual (Spanish, Portuguese, Haitian Creole)

Education

High School Diploma or GED

Tools

Epic

PASSPORT

Job description

Location:CHA Malden Care Center

Work Days:Includes various shifts including evening and Saturdays

Category:Clerical and Administrative Support

Department:Malden Family Health Center East

Job Type: Full time

Work Shift: Various Shifts

Hours/Week: 40.00

Union Name: Malden Laborers 380

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.

Administrative responsibilities will include but are not limited to: Handling all calls appropriately and courteously. Registering patients and scheduling appointments via Epic. Verifying insurance eligibility using PASSPORT. Maintaining and supporting both paper and electronic medical records. Collecting, processing, and reconciling co-pays to be deposited. Providing financial support by processing charges, reconciling daily receipts as well as identifying and correcting errors in billing. Assisting direct patient care providers with electronic and paper correspondence. Participating on a planned care team. Attending departmental meetings. And other duties as assigned.

Requirements: High School Diploma or GED is required. One year of experience working in an outpatient medical setting is preferred. Bilingual in Spanish, Portuguese or Haitian Creole preferred. Experience working on a Planned Care Team preferred. Must possess excellent customer service skills and attention to detail.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.