Practice Manager Women's Health

BJC HealthCare; Missouri; On-site; USD 60,000 - 85,000; Full time

Job summary

A leading healthcare organization is seeking a Practice Manager to oversee clinic operations in Bridgeton, MO. This role involves supervising teams, managing patient experiences, and financial oversight. The ideal candidate will have proven leadership experience and a commitment to delivering exceptional care and service.

Benefits

Comprehensive medical, dental, vision insurance from day one

Disability insurance paid by BJC

Pension Plan/403(b) funded by BJC

401(k) plan with BJC match

Tuition Assistance available

Health Care Flexible Spending Accounts

Paid Time Off combining vacation and sick days

Adoption assistance

Qualifications

• Bachelor's degree preferred for ideal candidate.
• 2-5 years experience in related field.
• Less than 2 years supervisory experience required.

Responsibilities

• Oversee daily clinic operations and manage 15-25 staff.
• Manage patient experience and onsite service recovery.
• Develop departmental budgets and respond to business changes.

Skills

Supervisory and leadership

Customer service/conflict resolution

Financial management

Epic experience

Insurance experience

Education

Bachelor's Degree

High School Diploma or GED

Job description

Additional Information About the Role

Join our stable and collaborative team, managing one office in Bridgeton with 14 -20 direct reports.

Ideal candidate will have:

Supervisory and leadership

Customer service/conflict resolution

Financial, Epic and insurance experience

Bachelor's level degree

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Preferred Qualifications

Role Purpose

The Practice Manager is assigned to an ambulatory site working under the guidance of a Practice Administrator and is responsible for the day-to-day clinic operations. Responsibilities include: direct supervision of approximately 15-25 clinical and non-clinical staff, managing patient experience and supporting/coordinating financial and administrative activities as assigned.

Responsibilities

Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.

Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.

Respond to patient complaints and engages in service recovery; analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics and takes action as needed to ensure operational success.

Leads and collaborates with staff to ensure a cohesive work environment in support of highly engaged and productive workforce. Address employee relations concerns and escalate issues as appropriate.

Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction. Monitors and ensures adherence to department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution.

Minimum Requirements

Education

High School Diploma or GED

Experience

2-5 years

Supervisor Experience

< 2 years

Preferred Requirements

Education

Bachelor's Degree

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer