Practice Manager - Westrock Orthodontics

Rock Dental Missouri PLLC; West Memphis (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Rock Dental Missouri PLLC is seeking an experienced Practice Manager to oversee daily operations across four Arkansas clinics. You will lead a dedicated team, drive operational efficiency, and champion the company vision and quality standards.

In this role, you will monitor key metrics, mentor staff, and ensure outstanding patient experiences while optimizing clinic workflows and resource allocation to allow providers to focus on patient care.

Qualifications

• 1+ years of operational leadership or management experience in a clinical/dental setting

Responsibilities

• Operational Leadership: Plan, organize, direct, and coordinate daily business operations across four clinic locations to ensure maximum efficiency and performance.
• Performance Tracking: Monitor daily operational metrics and generate weekly reports to identify positive trends, troubleshoot challenges, and maintain accountability.
• Team Management: Mentor staff, resolve conflicts, and foster a collaborative, high-energy work culture.
• Patient Experience & Brand Representation: Ensure a welcoming environment while upholding high standards of quality patient care and professional integrity.
• Resource Optimization: Oversee clinic workflow and resource allocation so dental providers can focus on patient outcomes.

Skills

Leadership

Communication

Adaptability

Detail-oriented

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Role

We are seeking an experienced, high-energy Practice Manager to oversee daily business operations across four of our key practice locations. As a front-line leader and business manager, you will utilize management tools and key metrics to track trends, optimize clinic efficiency, and drive operational success.

You will lead a dedicated team across our West Memphis, Blytheville, Helena, and Forrest City locations, serving as the champion for our company vision, values, and quality standards.

Key Responsibilities

• Operational Leadership: Plan, organize, direct, and coordinate daily business operations across four clinic locations to ensure maximum efficiency and performance.
• Performance Tracking: Monitor daily operational metrics and generate weekly reports to identify positive trends, troubleshoot challenges, and maintain accountability.
• Team Management: Serve as a supportive, hands‑on leader who mentors staff, resolves conflicts, and fosters a collaborative, high-energy work culture.
• Patient Experience & Brand Representation: Ensure every clinic maintains a welcoming, dynamic environment while upholding the highest standards of quality patient care and professional integrity.
• Resource Optimization: Oversee clinic workflow and resource allocation so dental providers can focus seamlessly on patient outcomes.

Qualifications & Requirements

• Experience: 1+ years of proven operational leadership or management experience in a clinical/dental setting (or equivalent multi-unit operations experience).
• Licensure/Certifications: Registered Dental Assistant (RDA) / Certified Dental Assistant (CDA) license preferred; CPR certification preferred.
• Track Record: A proven history of leadership excellence, strong team management, and effective conflict resolution.

Skills You Bring

• Leadership Drive: Strong management abilities with a "lead by example" mindset.
• Communication: Exceptional verbal and written communication skills to connect effectively with staff, patients, and senior leadership.
• Adaptability & Multi-Tasking: Excellent organizational and time-management skills with the ability to thrive in a fast-paced, multi-location environment.
• Detail-Oriented: A sharp eye for operational metrics, scheduling efficiency, and administrative precision.

Total Rewards & Benefits

We foster a winning culture focused on continuous improvement, genuine support, and professional growth. We offer a comprehensive benefits package designed to support you inside and outside of work:

• Professional Growth: Competitive compensation, clear career advancement pathways, and a highly collaborative team environment.
• Health & Well-being: Flexible health and insurance plans, an Employee Assistance Program (EAP), and complimentary orthodontic treatment for you and your family.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays.
• Future Planning: Industry-leading 401(k) retirement plan with matching company contributions.