Practice Manager - Westrock Orthodontics

Rock Dental Brands; West Memphis (AR); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Professional Growth

Health & Well-being

Work-Life Balance

401(k) retirement plan

Job summary

Rock Dental Brands seeks an experienced Practice Manager to oversee daily operations across four clinics in West Memphis, Blytheville, Helena, and Forrest City. You will lead a dynamic team, monitor performance metrics, and ensure exceptional patient care while aligning with company values.

As the front-line leader, you will optimize workflow, manage resources, and drive a high-energy, collaborative culture across multiple locations. RDA/CDA license and CPR certification are preferred.

Qualifications

• 1+ years of proven operational leadership in a clinical/dental setting or equivalent multi-unit operations.
• Strong leadership and staff management experience with conflict resolution.
• Excellent communication skills with staff, patients, and leadership.

Responsibilities

• Plan, organize, direct, and coordinate daily business operations across four clinic locations to maximize efficiency.
• Monitor daily operational metrics and generate weekly reports to identify trends, troubleshoot challenges, and ensure accountability.
• Mentor staff, resolve conflicts, and foster a collaborative, high-energy work culture.
• Uphold high standards of patient care and professional integrity while representing the brand.
• Oversee clinic workflow and resource allocation so dental providers can focus on patient outcomes.

Skills

Leadership

Operations management

Staff mentoring

Conflict resolution

Communication

Education

RDA/CDA license

CPR certification

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

The Role

We are seeking an experienced, high-energy Practice Manager to oversee daily business operations across four of our key practice locations. As a front-line leader and business manager, you will utilize management tools and key metrics to track trends, optimize clinic efficiency, and drive operational success.

You will lead a dedicated team across our West Memphis, Blytheville, Helena, and Forrest City locations, serving as the champion for our company vision, values, and quality standards.

Key Responsibilities

• Operational Leadership: Plan, organize, direct, and coordinate daily business operations across four clinic locations to ensure maximum efficiency and performance.
• Performance Tracking: Monitor daily operational metrics and generate weekly reports to identify positive trends, troubleshoot challenges, and maintain accountability.
• Team Management: Serve as a supportive, hands-on leader who mentors staff, resolves conflicts, and fosters a collaborative, high-energy work culture.
• Patient Experience & Brand Representation: Ensure every clinic maintains a welcoming, dynamic environment while upholding the highest standards of quality patient care and professional integrity.
• Resource Optimization: Oversee clinic workflow and resource allocation so dental providers can focus seamlessly on patient outcomes.

Qualifications & Requirements

• Experience: 1+ years of proven operational leadership or management experience in a clinical/dental setting (or equivalent multi-unit operations experience).
• Licensure/Certifications: Registered Dental Assistant (RDA) / Certified Dental Assistant (CDA) license preferred; CPR certification preferred.
• Track Record: A proven history of leadership excellence, strong team management, and effective conflict resolution.

Skills You Bring

• Leadership Drive: Strong management abilities with a “lead by example” mindset.
• Communication: Exceptional verbal and written communication skills to connect effectively with staff, patients, and senior leadership.
• Adaptability & Multi-Tasking: Excellent organizational and time-management skills with the ability to thrive in a fast-paced, multi-location environment.
• Detail-Oriented: A sharp eye for operational metrics, scheduling efficiency, and administrative precision.

Total Rewards & Benefits

We foster a winning culture focused on continuous improvement, genuine support, and professional growth. We offer a comprehensive benefits package designed to support you inside and outside of work:

• Professional Growth: Competitive compensation, clear career advancement pathways, and a highly collaborative team environment.
• Health & Well-being: Flexible health and insurance plans, an Employee Assistance Program (EAP), and complimentary orthodontic treatment for you and your family.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays.
• Future Planning: Industry-leading 401(k) retirement plan with matching company contributions.