Clinic Supervisor

Weil Foot & Ankle Institute; San Diego (CA); On-site; USD 69,000 - 74,000; Full time

Job summary

Balance Health in San Diego, CA, is seeking a Practice Manager to lead day-to-day operations across the office network and partner with physicians to deliver exceptional patient care.

The role emphasizes improving workflow, staff leadership, licensing compliance, and a strong focus on patient satisfaction while maintaining professional standards and collaboration.

Qualifications

• Bachelor’s degree preferred with 3-5 years demonstrated experience in health care environment.
• Ability to build rapport with personnel at all levels within the practice and with vendors.
• Excellent listening, verbal, and written communication skills.
• Experience with time/project management and critical thinking.
• Ability to adapt to changing priorities and handle stressful situations.
• Leads by example with professionalism and collaboration.
• Strong leadership to oversee and coordinate office operations.
• Knowledge of current healthcare systems and operations, including regulatory requirements.
• Willingness to take on additional assignments.
• Proficient with Microsoft Office and general office equipment.

Responsibilities

• Manages day-to-day operations for assigned locations under the Director of Operations.
• Direct management of the medical office team ensuring staffing and performance.
• Performs team member evaluations to support career growth and retention.
• Liaise with doctors to identify areas for improvement.
• Renew licenses and permits to ensure compliance.
• Create and manage staff schedules and standard workflows.
• Ensure patient services are delivered in a professional, efficient manner.
• Train front office staff on patient registration, demographics, insurance, and payments.
• Maintain accurate inventory and run reports in the reimbursement system.
• Organize meetings as needed and ensure office policies are up to date.

Skills

Leadership

Communication

Project management

Staff management

Team collaboration

MS Office

Healthcare operations

Time management

Problem solving

Policy compliance

Training & coaching

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

About Balance Health

Balance Health is the nation’s premier comprehensive lower-extremity focused Physician Practice. We provide leading podiatrists, orthopedic surgeons, and physical therapists with operational support so they can spend their time focused on growing their business, and delivering exceptional patient care.

Job Type

Full-time

Description

About Balance Health

Balance Health is the nation’s premier comprehensive lower-extremity focused Physician Practice. We provide leading podiatrists, orthopedic surgeons, and physical therapists with operational support so they can spend their time focused on growing their business, and delivering exceptional patient care.

Our SoCal Foot Care brand is committed to providing the highest quality podiatric care to the greater San Diego community.

POSITION SUMMARY

Under the direction of the Director of Operations, the Practice Manager partners with physicians and all members of the team performing a full range of office management / administrative duties. Responsible for creating a positive patient experience and ensuring smooth workflow within the practice as this role is the frontline representative of the office while also ensuring the back office runs smoothly. This position requires demonstrated excellence in administrative and operational functions. The successful candidate must possess the ability to maintain a confident, focused, and professional persona while accommodating different work styles and personalities and all while demonstrating consistent sound judgment, making timely decisions in complex situations, and setting priorities among multiple projects is critical. Being meticulous and having consistent and timely follow-through will be essential to success in this role.

Requirements

ESSENTIAL FUNCTIONS

• Manages all aspects of day-to-day operations for assigned practice locations under the general supervision and guidance of the Director of Operations.
• Direct management of the medical office team ensuring proper staffing by assessing, interviewing, hiring then properly managing, guiding, and coaching the best qualified clinic and administrative team members.
• Performs team member evaluations in a timely and professional manner with the intent of helping ensure career growth, development, and retention.
• Liaise closely with doctors to help identify areas of improvement for the office.
• Perform monthly OIG checks for all team members and vendors.
• Works closely with the Chief Compliance Officer to ensure office policies and procedures and any required labor law and other postings are up to date.
• Creates and manages both doctor and office personnel schedules to ensure proper coordination of coverage, including when team members or doctors may be absent.
• Develop and implement standardized work to ensure all aspects of the office are appropriately covered.
• Ensure patient services are provided in an effective, efficient, kind, and professional manner when providing clerical or administrative support.
• Train front office personnel on how to properly perform patient registration/check in, verify patient information (demographics, employment, insurance), collect copayments and any missing or required paperwork.
• Works to help ensure steady workflow patterns throughout the office while striving towards uninterrupted service in the practice.
• Lead focus on optimizing patient satisfaction and experience.
• Strive to maintain good working relationships with peers, physicians, and all team members.
• Assists physicians in renewing medical, DEA, Fluoroscopy, and Radiology licenses.
• Renew business licenses and fictitious name permit in a timely manner to ensure compliance.
• Efficient management of medical and office supplies by evaluating, timely inventory checks, ordering and uploading receipts into the RAMP reimbursement system and also maintains properly documented inventory records.
• Inspect fire extinguishers monthly and properly documents required records.
• Ensures Ramp process / protocol is followed for business reimbursement.
• May organize office and/or lunch meetings as needed or requested.
• Performs other duties as requested.

Location include

• SoCal Foot Care – San Diego, CA 3424 1st Avenue, San Diego, CA 92103
• SoCal Foot Care - Chula Vista 890 Eastlake Pkwy, Suite 103, Chula Vista, CA 91914
• SoCal Foot Care - La Mesa - Grossmont 152 5565 Grossmont Center Dr, Bldg 3, Suite 152, La Mesa, CA 91942

QUALIFICATIONS

[Education, Training, Knowledge, Skills, Abilities, and Expected Behaviors]

• Bachelor’s degree preferred with 3-5 years demonstrated experience in health care environment in the following areas: patient scheduling, insurance verification, billing and collections and/or patient financial services.
• Ability to build rapport and interact effectively with personnel at all levels within the practice and with vendors and business partners outside the Company.
• Always demonstrates highly ethical behavior and good judgment.
• Effective listening, verbal, and written communications skills.
• Experienced with ensuring time/project management and demonstrates critical thinking skills.
• Flexible with the ability to successfully manage ever-changing priorities, as necessary.
• Demonstrated ability to professionally respond to stressful situations in a patient, friendly, and timely manner.
• Leads by example always portraying the Company in a highly professional manner both within and outside of the office.
• Must possess strong leadership skills and be able to oversee and coordinate office operations.
• Must be able to solve problems that arise in the office on a day-to-day basis with physicians, team members, and patients, includes mitigating conflicts that arise under stressful situations.
• Must have current knowledge of the current healthcare systems and operations, including computer malfunction.
• Willingly accepts additional assignments as requested.
• Reflects the desire to participate and function as a true collaborator.
• Ensures accurate, timely completion of assigned responsibilities.
• Respectfully accepts coaching and guidance provided constructively to continually improve, grow, absorb, and adapt.
• Understands office gossip is frowned upon by leadership and refrains in participating in such.
• PC Proficient with good knowledge of Microsoft Office, including Word, Excel, and Outlook, database creation, and report generation.
• Ability to operate and monitor basic office equipment such as fax, postage, and copy machines, etc.
• Legal eligibility to work in the United States without sponsorship now or in the future.
• Ability to successfully pass a background investigation / pre-employment screening, including a valid Driver’s License and clean DMV record with proof of insurance is required.

or any combination of academic education and professional training and development along with applied work experience that demonstrates the ability to successfully perform the essential functions of the position.

Salary Description

$69,000 - $74,000