Practice Manager - Palliative Care

Good Samaritan; Roanoke (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO: 21 days

Mileage reimbursement

Company paid life insurance

Medical through ICHRA

401(k) with company match

Job summary

Good Samaritan is seeking a Practice Manager to lead the palliative care program's operations. You will oversee workflow development, care coordination, and patient access, while partnering with clinicians and billing to ensure documentation and financial readiness.

The role emphasizes scalable processes, staff development, and program growth initiatives in a compassionate care setting. The ideal candidate has healthcare admin education and at least 3 years of healthcare operations experience,

Qualifications

• Experience in healthcare operations and program management.
• Strong leadership and communication skills.

Responsibilities

• Provide operational oversight and coordination for the palliative care practice.
• Collaborate with leadership to implement PCM workflows and processes.
• Supervise administrative staff within the department.
• Support onboarding, training, and operational support for staff and providers.
• Coordinate intake, referrals, scheduling, and patient flow.

Skills

Healthcare operations

Leadership

Telehealth workflows

Care coordination

PCM/CCM familiarity

Education

Associate’s or Bachelor’s degree in healthcare administration, business, nursing, or related field

Tools

EHR systems (Epic/Cerner)

Scheduling software

Billing workflows

Job description

The Palliative Care Practice Manager supports the operational, administrative, and cultural success of the palliative care program. This role serves as a key operational leader responsible for developing scalable workflows, supporting interdisciplinary collaboration, optimizing patient access and care coordination, and assisting with practice growth initiatives.

What you will do as a Practice Manager:

• Provide operational oversight and coordination for the palliative care practice
• Support the development, implementation, and ongoing management of Principal Care Management (PCM) workflows and processes
• Collaborate with leadership to operationalize new programs, initiatives, and workflow improvements
• Supervise designated administrative and support staff within the palliative care department
• Assist with staff onboarding, workflow training, and operational support for staff and providers
• Serve as a resource for SmartMD and other technology workflow support and training
• Coordinate intake, referrals, scheduling, and patient flow to promote efficient operations and timely patient access
• Collaborate with providers, nurse navigators, billing teams, and leadership to support accurate documentation and billing readiness
• Participate in billing and operational meetings to identify trends, opportunities, and workflow improvements
• Track PCM enrollment, consent completion, documentation workflows, and monthly operational metrics
• Identify operational barriers, communication gaps, and workflow inefficiencies and collaborate with the team to develop solutions
• Promote strong communication and collaboration among interdisciplinary team members
• Support departmental culture initiatives focused on teamwork, accountability, compassion, and service excellence
• Assist with process development, standard operating procedures, and workflow standardization
• Monitor assigned reports, work queues, and operational follow-up items to ensure timely completion
• Support quality improvement, patient experience, telehealth, and care coordination initiatives
• Collaborate with leadership on strategic growth and program development opportunities
• Assist with communication and coordination between external partners, referral sources, and internal departments

What we are looking for in a Practice Manager:

• Associate’s or Bachelor’s degree in healthcare administration, business, nursing, or a related field preferred
• Minimum of 3 years of healthcare experience
• Previous experience in palliative care, hospice, home health, chronic care management, care coordination, medical practice operations, or healthcare leadership preferred
• Experience with Electronic Health Records (EHR) and healthcare technology systems required
• Experience with workflow development, process improvement, scheduling coordination, or healthcare operations preferred
• Strong organizational, communication, and leadership skills
• Ability to manage multiple priorities in a fast-paced healthcare environment
• Knowledge of Medicare, healthcare billing workflows, and care coordination models preferred
• Experience with telehealth workflows, care management programs, and/or PCM/CCM services preferred

Schedule & Benefits

Schedule

Flexible hours around a core schedule (Monday-Friday approx. 8:30 AM-5:00 PM)

Benefits

• 21 days of PTO in your first year
• $.65 per mile mileage reimbursement
• company paid life insurance and long-term disability insurance
• medical through an ICHRA model offering multiple plan choices
• 401(k) with company match (100% match on the first 3%, 50% match on the next 1%)

Find your purpose here

At Good Samaritan, you will have the opportunity to make a meaningful impact while helping grow a program that supports patients and families throughout the course of serious illness.