Senior Practice Manager

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 80,000 - 120,000; Full time

Job summary

Penn Medicine seeks a Senior Practice Manager for its Cancer Center. This role involves strategic operational leadership, overseeing multiple practice locations and managing a team to ensure efficient daily operations. Candidates should have significant experience in healthcare management and a relevant degree.

Benefits

Comprehensive benefits for health and professional growth.

Qualifications

• 6+ years relevant experience including 3+ years management in healthcare.
• Degrees may substitute experience; 10+ years experience can substitute for degree.

Responsibilities

• Manage daily practice operations including patient scheduling and billing.
• Engage with staff, physicians, patients, and families to understand needs.
• Support leadership in developing programs and operational integration.

Skills

Leadership

Financial Management

Regulatory Compliance

Quality Improvement

Patient Care Processes

Education

Associate of Arts or Science

Job description

Be among the first 25 applicants

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title:

Senior Practice Manager

Department:

Cancer Center Perelman

Location:

Perelman Center for Advanced Medicine - 3400 Civic Center Blvd

Entity:

CPUP

Hours:

Mon-Fri office hours per department needs

Summary:

This is a Cancer Service Line Senior Practice Manager position for PCAM 4 and PCAM 1. In collaboration with leadership, the Senior Practice Manager provides strategic operational leadership and direction in regards to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope:

• 15+ staff directly and indirectly managed
• 20,000+ budgeted annual visits
• Complexity Factors include multiple practice locations, high practice/facility square footage, service line oversight, inpatient services coordination, care coordination across departments, academic involvement, special clinical programs, multiple specialties, complex regulatory requirements, external partnerships.

Ensures management of daily practice operations run efficiently and effectively, including patient scheduling, billing, service coordination, quality care, patient satisfaction, financial goals, staff engagement, process review, regulatory compliance, facility management, and staff management.

Responsibilities:

Internal Relationships:

• Employees - Regular meetings, feedback, communication on performance and priorities.
• Internal Partnerships - Support leadership in developing programs, services, initiatives, and operational integration.

External Relationships:

• Customer Relations - Engage with staff, physicians, patients, and families to understand needs and satisfaction.
• Facility Management, Clinical Service Groups, Professional Associations, Development activities.

General Accountabilities include understanding role contributions, safety, resource management, diversity, safety initiatives, strategic planning, patient care processes, quality improvement, regulatory compliance, change management, financial management, practice operations, recruitment, performance management, staff development, organizational health, workforce planning, and adherence to policies and procedures.

Education or Equivalent Experience:

• Associate of Arts or Science (Required)
• 6+ years relevant experience, including 3+ years management in healthcare.
• Degrees may substitute experience; 10+ years experience can substitute for degree.

We believe that the best care for our patients starts with the best care for our employees. Our comprehensive benefits support health and professional growth. Penn Medicine employees are committed to our mission, advancing medical progress to improve lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, genetic information, victim status, citizenship, military status, or protected veteran status.