Practice Manager of Operations

Heartland Dental LLC; Papillion (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

Heartland Dental is seeking a Practice Manager of Operations for Papillion Dental Care. This full-time role involves leading a team in a supportive environment focused on patient care and operational excellence. Candidates should have dental experience and strong leadership skills, with opportunities for professional development and competitive benefits.

Benefits

Health insurance

Retirement plans

Paid holidays

PTO

Opportunities for continuing education

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Ability to analyze processes and develop solutions.
• Eager to learn and train others.

Responsibilities

• Lead a 9-person team in a collaborative environment.
• Support doctors in achieving professional goals.
• Monitor progress of the Dental Management Program.

Skills

Leadership

Communication

Conflict Resolution

Accountability

Problem Solving

Education

1+ years of experience in a dental setting

1+ years of experience with insurance billing

Tools

Dentrix

Job description

Practice Manager of Operations

Papillion Dental Care is looking for a Practice Manager of Operations to join our team.

• Join a 9-person team that thrives on collaboration, communication, and community.
• Connected, positive, family-oriented atmosphere.
• Full-time, salaried, 40 hours a week position.
• Schedule will revolve around office hours and meeting the needs of patients and the team.
• Schedule: Monday-Thursday 7:30-5:15; Friday 8:00-2:00; No weekends!
• Competitive pay based on experience and skillset.
• Location: 8420 S 71st Plaza, Suite 107, Papillion, Nebraska, 68133.

Experience

• 1+ years of experience in a dental setting required.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.
• Eager to learn, with the ability to train and provide strong accountability.
• Ability to lead a team and build maintain team connections.
• Ability to help reach goals.
• Experience in a fast-paced, customer-centric environment.
• Ability to analyze processes, identify problems and trends, and develop solutions.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.

Why Heartland Dental?

Heartland Dental believes in hiring and growing leaders who support our business needs and foster a strong team culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

You’ll be a valued business partner to the Doctor, helping guide and support the team to provide the best patient care. We aim to hire and develop leaders who support our practice’s culture of camaraderie and support, with patients always coming first and continuous learning encouraged.

More about the role

• Prioritize and complete all PMO Training to develop technical, commitment, and leadership skills.
• Develop and pursue annual top 10 business goals and 16 personal development goals (technical, commitment, personality).
• Ensure goals of Doctors and teams are achieved through servant leadership.
• Participate in Bell Leadership Training every 18-24 months.
• Support the Doctor-led, hygiene-driven, operations-focused philosophy through regular meetings and strong morning huddles.
• Focus efforts to support Doctors in achieving their Top 10 Professional goals.
• Create alignment with doctors through daily one-on-ones, morning huddles, and weekly touchpoints.
• Serve as a business partner for the Doctor, collaborating on quarterly and annual financial goals.
• Assist Doctors in prioritizing and planning Continuing Education (CE) and leadership programs.
• Monitor progress of the Dental Management Program (DMP).
• Identify and support future team growth by selecting candidates that match practice needs.
• Partner with Doctors to identify skills needed for open positions and support proper team selection.
• Onboard new team members in partnership with recruiting and support offices.
• Support team members’ growth through training programs.

What You’ll Gain

• Competitive benefits including health insurance, retirement plans, paid holidays, and PTO.
• Opportunities for continuing education and professional development.
• Access to a network of mentors and networking opportunities.
• Top-quality technology to assist in daily responsibilities and improve efficiency.

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds.
• Availability for virtual or in-person training sessions, some travel involved.
• A TB test is required for all new hires, arranged during pre-employment (not applicable in FL & TN).

Who is Heartland Dental?

Heartland Dental is the largest and one of the fastest-growing Dental Support Organizations, supporting over 2,300 doctors in 38 states. Each supported office is unique to its community, with supported doctors leading their practice and setting their own care philosophies. Our mission is to support dentists and their teams in delivering high-quality care and experiences, providing exceptional careers, and creating stakeholder value.

We are committed to diversity and inclusion, providing equal opportunity in employment.