Practice Manager – Northern CA – Wine Country

VetNetAmerica; California; Hybrid; USD 70,000 - 100,000; Full time

Job summary

VetNetAmerica’s Specialty & Emergency Veterinary Hospital in Sonoma and Marin Counties is seeking an experienced Practice Manager to support the launch and expansion of general practice services. This role will collaborate with the Hospital Administrator to strengthen day-to-day operations and position the hospital for long-term growth.

The ideal candidate has veterinary hospital leadership experience, excels at building systems, and enjoys developing teams in a fast-paced clinical setting.

Qualifications

• Minimum 3+ years of veterinary operations or leadership in a fast-paced clinical setting.
• Bachelor’s degree in business, healthcare management or related field preferred.
• Experience with veterinary practice management systems (Instinct or similar) and scheduling tools.
• CVPM or related leadership/HR certifications preferred.

Responsibilities

• Partner with Hospital Administrator on daily operations and initiatives.
• Design workflows, scheduling, and process improvements.
• Develop, implement and refine hospital policies and SOPs.
• Provide leadership to clinical and client service teams and mentor staff.
• Monitor staffing trends and ensure appropriate coverage.
• Uphold high standards of client communication and service.
• Support compliance, infection control, and safety programs.

Skills

Veterinary hospital experience

Leadership experience

Organizational skills

Communication skills

Scheduling systems

Education

Bachelor’s degree in business or healthcare management

Tools

Instinct practice management

Scheduling tools

MS Office / Google Workspace

Job description

Specialty & Emergency Veterinary Hospital | Sonoma & Marin Counties
Position Anticipated to Begin: June 2026
Salary Range: $70,000–$100,000 (DOE)

Our rapidly growing Specialty & Emergency Veterinary Hospital is seeking an experienced Practice Manager to support the launch and expansion of our general practice services. This role will work closely with the Hospital Administrator, playing a key part in strengthening day-to-day operations while helping prepare the hospital for long-term growth.

This opportunity is ideal for a leader who enjoys building systems, supporting teams, and learning the operational side of a complex veterinary hospital, with room to grow into broader leadership responsibilities over time.

About Us

We believe exceptional medicine starts with strong teams. We foster a collaborative, respectful, and growth-oriented culture rooted in accountability and kindness. Our integrated specialty and emergency model allows us to deliver advanced patient care while maintaining trusted partnerships with the referring veterinary community.

As we expand services, we’re focused on building thoughtful, sustainable systems that support both clinical excellence and team wellbeing.

The Role

The Practice Manager will serve as a key operational partner to the Hospital Administrator, supporting daily hospital functions and gaining exposure to higher-level planning, workflow design, and leadership initiatives across the organization.

This role offers hands-on involvement in operations while providing mentorship and insight into strategic hospital management.

Key Responsibilities

Operational & Administrative Support

• Partner with the Hospital Administrator on daily operations and hospital initiatives
• Assist with workflow design, scheduling coordination, and process improvement efforts
• Support the development, implementation, and refinement of hospital policies and SOPs
• Provide leadership support to clinical and client service teams
• Assist with onboarding, training, and staff coaching in collaboration with department leaders
• Reinforce expectations around professionalism, teamwork, and accountability

Scheduling & Staffing

• Support staff and provider scheduling to ensure appropriate coverage and efficiency
• Monitor staffing trends and communicate needs or recommendations to leadership

Client Experience & Service

• Help uphold high standards of client communication and service excellence
• Assist with client concerns and service recovery as needed
• Support accurate estimate processes and adherence to financial policies
• Monitor patient flow, efficiency, and operational performance indicatorsSupport accurate charge capture and inventory coordination
• Identify opportunities to improve workflow efficiency and patient access

Compliance & Safety

• Support safety protocols, infection control standards, and regulatory compliance
• Assist with hospital quality initiatives and compliance programs

What We’re Looking For

• Veterinary hospital experience required
• Prior leadership, supervisory, or operational experience strongly preferred
• Strong organizational, communication, and problem-solving skills
• Ability to manage competing priorities in a fast-paced clinical environment
• Comfort with practice management software and scheduling systems
• Professional, collaborative, and growth-minded leadership style

Qualifications

• Minimum 3+ years of experience in veterinary operations, healthcare management, or a related leadership role in a fast-paced clinical setting
• Bachelor’s degree in business, healthcare management, or a related field preferred (equivalent experience considered)
• Experience with veterinary practice management systems (Instinct or similar), scheduling tools, and Microsoft Office or Google Workspace
• CVPM or related leadership/HR certifications preferred

Why Us?

This role offers a unique opportunity to work closely with hospital leadership, gain meaningful exposure to strategic operations, and help shape the future of a growing specialty and emergency hospital — all while staying connected to what matters most: patient care, team culture, and community relationships.

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