Practice Manager - Internal Medicine - 141159

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 91,000 - 166,000; Full time

Job summary

The Practice Manager for UC San Diego Health's UPC Internal Medicine clinic leads day-to-day operations, overseeing staffing, patient access, and provider support within a union environment. Reports to the Associate Director of Operations for General Internal Med and drives systemwide improvements and regulatory readiness.

Responsibilities include managing schedules, access, and performance metrics, coordinating with HR/Finance/IT, and ensuring high patient experience and revenue cycle

Qualifications

• Bachelor's degree in business, healthcare administration or related area, or equivalent experience.
• 5+ years of healthcare operations experience with supervisory responsibility.
• Knowledge of clinic operations, scheduling systems, medical and insurance terminology, and regulatory requirements.
• Knowledge of HR policies; ability to train, evaluate, and document HR issues.
• Strong analytical, problem solving and communication skills; ability to present reports.
• Knowledge of business software and data management systems used in clinic operations.
• Experience with Epic in clinic settings.

Responsibilities

• Leading administrative, clinical support, and front-office teams.
• Managing provider schedules, template optimization, and patient access.
• Monitoring operational, financial, quality, and patient experience metrics.
• Supporting physicians and APPs to ensure efficient clinical operations.
• Implementing systemwide initiatives, policies, and workflows.
• Coordinating with centralized departments including HR, Finance, IT, Revenue Cycle, and Population Health.
• Driving improvement efforts related to access, quality, patient safety, and employee engagement.
• Maintaining regulatory and accreditation readiness.

Skills

Healthcare operations experience

Supervisory experience

Regulatory knowledge

HR management policies

Analytical thinking

Communication skills

Data management systems

Epic systems knowledge

Education

Bachelor's degree in business, healthcare administration or related area

Equivalent combination of experience / training

Tools

Epic electronic practice management

Job description

DESCRIPTION

The Practice Manager for UC San Diego Health's UPC Internal Medicine clinic is responsible for the day-to-day operational leadership of one of the organization's largest and most complex primary care practices. This position reports to the Associate Director of Operations for General Internal Med (GIM). The role provides direct oversight of clinic operations, staffing, patient access, provider support, quality initiatives, patient experience, revenue cycle performance, regulatory compliance, and continuous process improvement.

Supervises clinic operations staff involved in routine functions. Oversight of administrativeareas such as registration, new patient coordination, scheduling, facilities, insurance authorizations, administrative and clinical support staff. The position works in an ambulatory/clinical setting and union environment.

Key responsibilities include:

• Leading administrative, clinical support, and front-office teams.


• Managing provider schedules, template optimization, and patient access.


• Monitoring operational, financial, quality, and patient experience metrics.


• Supporting physicians and APPs to ensure efficient clinical operations.


• Implementing systemwide initiatives, policies, and workflows.


• Coordinating with centralized departments including HR, Finance, IT, Revenue Cycle, and Population Health.


• Driving improvement efforts related to access, quality, patient safety, and employee engagement.


• Maintaining regulatory and accreditation readiness.

MINIMUM QUALIFICATIONS

• Bachelor's degree in business, healthcare administration or related area and / or equivalent combination of experience / training.




• Five or more years of comprehensive healthcare operations experience supporting clinical, administrative, and patient service functions, or similar administrative or clinical role to include at least five years of Supervisory experience.




• Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices.




• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.




• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants, and outside agencies.




• Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals.




• Strong knowledge of business software and specialized applications and data management systems used in clinic / center operations.

Preferred Qualifications

• Primary Care experience within a large health system.


• Budgeting and history of successful financial management/rev cycle management.


• Demonstrated success in project management and data analysis.


• Human resource experience in an union environment.


• Policy and protocol creation and management.


• Lean Six Sigma training and experience.


• Experience working in a physician dyad (i.e. Clinic medical director).


• Working knowledge of the Epic electronic practice management and medical records system.


• UCSD system knowledge.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.


• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $90,600 - $166,400 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $43.39 - $79.69

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).