Practice Manager - Implementation Services

Veeva Systems, Inc.; San Francisco (CA); Hybrid; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Senior Professional Services leader to guide Vault CRM implementation across North America from a remote US-based role. You will drive customer success, mentor a team, and partner with cross-functional stakeholders to deliver outcomes.

You will hire and manage performance, sponsor internal initiatives, and cultivate trusted client relationships while championing employee growth. Travel up to 25% is required.

Qualifications

• 5+ years of hands-on software implementation experience at a software vendor or consulting firm.
• 2+ years in people management.
• Has grown and led an implementation or professional services team.
• Operational excellence in leading Services including tracking to business metrics, utilization and resource management.
• Comfortable traveling up to 25% of the time.

Responsibilities

• Lead a Professional Services team that delivers Vault CRM across North America.
• Responsible for hiring, performance management, and mentorship.
• Provide executive oversight of internal initiatives and project sponsorship.
• Cultivate trusted relationships with customers.
• Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success.

Skills

Leadership

People management

Software implementation

Operational excellence

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. As a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as we implement the agentic CRM for Life Sciences. Vault CRM is bringing next-generation technology that provides customers with a fast path to AI. Our CRM product leverages AI to work smarter and faster, increase productivity, streamline processes, and facilitate critical HCP relationships. Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a practice manager, you lead a team that excels in software implementation delivery.

Managing with a focus on operational excellence includes:

• Ensuring customer and employee success
• Leading through hands‑on and strategic initiatives
• Cultivating a positive and productive environment
• Driving new practices to support implementation excellence
• Use AI innovatively to support engagement delivery
• Partnering with global and cross-functional teams to provide the best outcomes

Are you ready to leverage your leadership to help our customers bring innovative new therapies to patients worldwide, with speed?

This is a remote, US-based, position with required travel.

What You’ll Do

• Lead a Professional Services team that delivers Vault CRM across North America
• Responsible for hiring, performance management, and mentorship
• Provide executive oversight of internal initiatives and project sponsorship
• Cultivate trusted relationships with customers
• Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

Requirements

• 5+ years of hands‑on software implementation experience at a software vendor or consulting firm
• 2+ years in people management
• Has grown and led an implementation or professional services team
• Operational excellence in leading Services including tracking to business metrics, utilization and resource management
• Comfortable working in system and willing to do an implementation
• Ability to travel up to 25% of the time

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $100,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].