Practice Manager III

BHMG Baptist Health Medical Group Inc.; New Albany (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Baptist Health Medical Assistant Practice Manager III in Louisville, KY, under the Director of Operations, leads the day-to-day operations and on-site management of a Baptist Health Urgent Care practice. You’ll oversee workflows, staff scheduling, patient experience, and regulatory compliance to meet organizational goals.

The role requires a Bachelor’s degree and at least five years of healthcare management experience, with demonstrated leadership, budgeting, and problem-solving skills, plus

Qualifications

• Bachelor’s degree required; associate degree or equivalent experience may be considered.
• Minimum of 5 years of healthcare management experience.
• Strong knowledge of OSHA regulations and safety standards.
• Demonstrated leadership, organizational, communication, and problem-solving skills.
• Experience managing healthcare operations, staffing, budgets, and regulatory compliance preferred.

Responsibilities

• Oversee daily operations and overall management of the practice.
• Provide leadership and direction to practice staff.
• Coordinate physician and staff schedules for coverage.
• Act as on-site Compliance Officer ensuring HIPAA/OSHA and policy compliance.
• Develop and monitor the practice’s annual operating budget.
• Monitor expenses and resources to support financial management.
• Collaborate with Marketing to promote the practice.

Skills

Leadership

Communication

Problem-solving

Budget management

Regulatory compliance

Healthcare management

Education

Bachelor’s degree (BA or BS)

Associate’s degree or equivalent experience

Job description

Summary Job Description

Baptist Health Medical Assistant Practice Manager III Louisville, KY Under the direction of the Director of Operations, the Practice Manager III is responsible for the day-to-day operations, leadership, and management of a Baptist Health Medical Group Urgent Care practice. This position provides on-site leadership for clinical and administrative operations while ensuring an exceptional patient experience, efficient workflows, regulatory compliance, and achievement of organizational and practice goals. The Practice Manager III combines strong supervisory, operational, financial, and administrative skills to support providers and staff and promote the overall success of the practice.

Principal Duties and Responsibilities

• Oversee the daily operations and overall management of the practice, including monitoring performance through objective measures and a balanced scorecard approach.
• Provide leadership, supervision, and direction to practice staff while promoting a positive, patient-focused work environment.
• Coordinate physician and staff schedules to ensure appropriate coverage and efficient practice operations.
• Serve as the on-site Compliance Officer and ensure the practice operates in compliance with applicable regulations, including HIPAA, OSHA, employment laws, and Baptist Health policies.
• Review, address, and appropriately respond to compliance concerns or issues reported by patients or staff.
• Review and act upon physician and staff leave requests in accordance with organizational policies.
• Conduct periodic inspections of the practice to identify needed repairs, grounds work, building maintenance, or equipment maintenance.
• Evaluate operational needs and make recommendations regarding equipment and supplies necessary to maintain efficient practice operations.
• Order and maintain appropriate levels of supplies and equipment.
• Promote and support quality improvement initiatives designed to improve patient care, safety, service, and operational efficiency.
• Develop, monitor, and manage the practice’s annual operating budget.
• Monitor expenses and resources to support responsible financial management.
• Collaborate with Marketing and Public Relations as needed to promote the practice and enhance its public image.
• Establish guidelines and priorities for work activities, evaluate effectiveness, and modify processes as necessary to meet practice and organizational goals.
• Identify opportunities to improve workflows, productivity, patient satisfaction, and overall operational performance.
• Collaborate with physicians, clinical leaders, and organizational departments to address operational needs and resolve issues.
• Ensure staff understand and follow applicable policies, procedures, safety standards, and regulatory requirements.
• Perform other duties, both major and minor, as assigned by the Director of Operations.

Minimum Education, Training, and Experience Required

The following qualifications represent the minimum requirements necessary to adequately perform this position. Equivalent combinations of education, training, and experience that provide the necessary knowledge, skills, and abilities may be considered, subject to applicable legal and regulatory requirements.

• Bachelor’s degree (BA or BS) required; however, an Associate’s degree and/or equivalent relevant experience may be considered in lieu of the degree.
• Minimum of 5 years of healthcare management experience required.
• Strong knowledge of OSHA regulations, safety standards, and other applicable healthcare regulatory requirements.
• Demonstrated leadership, organizational, communication, and problem-solving skills.
• Experience managing healthcare operations, staffing, budgets, and regulatory compliance preferred.

Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team.

Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.

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