Practice Manager II - Pulmonary

NorthShore University HealthSystem; Arlington Heights (IL); On-site; USD 53,000 - 83,000; Full time

Benefits offered by this job

Career Pathways to Promote Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

Endeavor Health is seeking a Practice Manager II - Pulmonary in Arlington Heights, IL, to oversee day-to-day operations and staff performance. The role ensures clinicians are supported, quality standards are met, and regulatory guidelines are followed.

You will lead scheduling, staff development, and coaching initiatives while collaborating with site leaders to drive operational improvements across clinics and service lines. An emphasis on patient experience and budget adherence is essential.

Qualifications

• Bachelor's Degree preferred OR 3+ years experience in healthcare management, with strong background in medical practice or hospital management.
• AHA Heart saver CPR - American Heart Association (AHA) Preferred

Responsibilities

• Manages day-to-day oversight of practice operations and staff issues.
• Develops staff schedules, workflows and coordinates regular staff meetings.
• Oversees talent management including performance evaluations, coaching, and disciplinary actions.
• Leads a high-performing team through hiring, training, and accountability practices.
• Ensures training/orientation of staff and providers; updates training content as needed.
• Monitors patient experience scores and implements improvement tactics.
• Oversees budgetary goals for clinics/teams and reports variances to director.

Skills

Healthcare management

Staff development

Project management

Budget oversight

Education

Bachelor's degree or equivalent in healthcare management

CPR certification (AHA Heart saver CPR)

Job description

Hourly Pay Range:

$38.67 - $59.94 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Practice Manager II - Pulmonary
• Location: Arlington Heights, IL
• Full Time: 40 hours/weekly
• Hours: Monday - Friday, 8:00 AM - 5:00 PM
• Required Travel: to surrounding Clinics for coverage purposes

A Brief Overview:

Reporting to a director, the role is responsible for the day-to-day oversight of practice operations; responding to patient and staff issues as they occur; responsible for staff development, performance management, ensuring adherence to regulatory guidelines, policies and procedures and quality standards of a medical group clinic. Responsible for personnel engaged in patient reception, registration, scheduling, rooming etc., ensuring that clinicians are properly supported. Responsible for managing all aspects of a project over the project lifecycle (initiate, plan, execute, control, close) in support of the organization's strategic objectives and ongoing operations. Develops project tasks, milestones and deliverables using a standard set of tools to ensure timely completion of project. Manages projects that are typically medium to large and complex in characteristics or enterprise wide with limited oversight. May manage a program of related projects and play a central role in planning, communication and reporting overall performance.

What you will do:

• Manages all support staff in the delivery of patient services including provider templates
• Responsible for setting overall direction for employees, in alignment with policies and objectives
• Develops staff schedules, workflows and coordinates regular staff and professional meetings
• Works to identify and resolve problems independently developing solutions
• May manage Lead MA(s) to ensure People Leadership is applied uniformly across locations and/or service line.
• Oversee talent management, including performance evaluations, coaching, and disciplinary actions, as needed.
• Lead and develop a high-performing team through effective hiring, training, performance management, and accountability practices.
• Maintain training and orientation of staff and providers; provide input into developing and updating training
• Exercises independent judgment within defined procedures to determine appropriate actions for moderately complex issues
• Monitor patient experience scores and develop tactics to improve areas of opportunity
• Responsible for monitoring and meeting budgetary goals for clinics/teams; Evaluate and report variances to director
• Collaborates with site-based provider leaders to coordinate communication, cascade key information, and facilitate bi-directional feedback to drive alignment, responsiveness, and operational improvement
• Performs quality audits; partners with quality to assess outcomes and plans for improvement
• Ensuring services are in compliance with professional standards, state and federal regulatory requirements and maintaining applicable accreditations with key organizations
• May be required to perform additional responsibilities as needed.

What you will need:

• Bachelor's Degree preferred OR 3+ Years experience in healthcare management, with a strong background in medical practice or hospital management required.
• AHA Heart saver CPR - American Heart Association (AHA) Preferred

Benefits offered by Endeavor Health include:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.