Practice Manager I - Neurology

NorthShore University HealthSystem; Glenview (IL); On-site; USD 73,000 - 113,000; Full time

Benefits offered by this job

Career Growth

Medical Benefits

Tuition Reimbursement

Free Parking

Wellness Program

HSA Options

Retirement Match

PTO

Community Involvement

Job summary

Endeavor Health’s Practice Manager I - Neurology oversees day-to-day clinic operations across Chicago and Glenview, coordinating staff and ensuring high-quality patient care. Reporting to a director, you’ll manage staff, schedule workflows, and support clinicians with resources and training.

You’ll lead talent management, evaluate performance, and drive improvements while ensuring regulatory compliance and budget adherence.

Qualifications

• Bachelor's Degree preferred or 5+ years experience in healthcare management.
• AHA Heart saver CPR - American Heart Association (AHA) Preferred

Responsibilities

• Manages all support staff in the delivery of patient services with dedicated on-site clinic presence including provider templates
• Provide staff with day-to-day direction and tasks
• Develops staff schedules, workflows and coordinates regular staff and professional meetings
• Partner with team to address concerns and offer solutions
• Oversee talent management, including performance evaluations, coaching, and disciplinary actions, as needed.
• Lead and develop a high-performing team through effective hiring, training, performance management, and accountability practices.
• Maintain training and orientation of staff and providers; provide input into developing and updating training
• Exercises independent judgment within defined procedures to determine appropriate actions for moderately complex issues
• Monitor patient experience and employee engagement scores and develop tactics to improve areas of opportunity
• Responsible for monitoring and meeting budgetary goals for clinics/teams; Evaluate and report variances to director
• Collaborates with site-based provider leaders to coordinate communication, cascade key information, and facilitate bi-directional feedback to drive alignment, responsiveness, and operational improvement
• Performs quality audits; partners with quality to assess outcomes and plans for improvement
• Ensuring services are in compliance with professional standards, state and federal regulatory requirements and maintaining applicable accreditations with key organizations
• May be required to perform additional responsibilities as needed.

Skills

Staff management

Operations leadership

Regulatory compliance

Communication

Project management

Education

Bachelor's degree preferred

Job description

Hourly Pay Range: $35.16 - $54.50 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Practice Manager I - Neurology

• Location: Chicago and Glenview

• Full Time: 40 hours/weekly

• Hours: Monday - Friday, 8:00 AM - 5:00 PM

• Required Travel: to surrounding Clinics for coverage purposes

A Brief Overview

Reporting to a director, the role is responsible for the day-to-day oversight of practice operations; responding to patient and staff issues as they occur; responsible for staff development, performance management, ensuring adherence to regulatory guidelines, policies and procedures and quality standards of a medical group clinic.Responsible for personnel engaged in patient reception, registration, scheduling, rooming etc., ensuring that clinicians are properly supported.Responsible for managing all aspects of a project over the project lifecycle (initiate, plan, execute, control, close) in support of the organization's strategic objectives and ongoing operations. Develops project tasks, milestones and deliverables using a standard set of tools to ensure timely completion of project.

What you will do

• Manages all support staff in the delivery of patient services with dedicated on-site clinic presence including provider templates

• Provide staff with day-to-day direction and tasks

• Develops staff schedules, workflows and coordinates regular staff and professional meetings

• Partner with team to address concerns and offer solutions

• Oversee talent management, including performance evaluations, coaching, and disciplinary actions, as needed.

• Lead and develop a high-performing team through effective hiring, training, performance management, and accountability practices.

• Maintain training and orientation of staff and providers; provide input into developing and updating training

• Exercises independent judgment within defined procedures to determine appropriate actions for moderately complex issues

• Monitor patient experience and employee engagement scores and develop tactics to improve areas of opportunity

• Responsible for monitoring and meeting budgetary goals for clinics/teams; Evaluate and report variances to director

• Collaborates with site-based provider leaders to coordinate communication, cascade key information, and facilitate bi-directional feedback to drive alignment, responsiveness, and operational improvement

• Performs quality audits; partners with quality to assess outcomes and plans for improvement

• Ensuring services are in compliance with professional standards, state and federal regulatory requirements and maintaining applicable accreditations with key organizations

• May be required to perform additional responsibilities as needed.

What you will need

• Bachelor's Degree preferred OR 5+ Years experience in healthcare management, with a strong background in medical practice or hospital management required.

• AHA Heart saver CPR - American Heart Association (AHA) Preferred

Benefits offered by Endeavor Health include

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.