Practice Manager II - Pulmonary

Endeavor Health; Arlington Heights (IL); On-site; USD 110,806,000 - 171,818,000; Full time

Benefits offered by this job

Career growth

Medical insurance

Dental & Vision

Tuition reimbursement

Free parking

Wellness program

Health savings account

Retirement match

PTO & holidays

Community involvement

Job summary

Endeavor Health in Arlington Heights, IL is seeking a Practice Manager II - Pulmonary to lead day-to-day clinic operations. This full-time role oversees patient services, scheduling, and staff performance, ensuring high-quality care and regulatory compliance.

You will manage budgets, coordinate with provider leaders, and drive continuous improvement while supporting clinicians and staff across locations. Monday–Friday, 8:00 AM–5:00 PM, with travel to nearby clinics as needed.

Qualifications

• Bachelor's degree preferred in healthcare or related field.
• 3+ years of healthcare management experience is required or preferred.
• Strong leadership and communication skills for multi-site operations.

Responsibilities

• Manage all support staff in patient services and provider templates.
• Set overall direction for employees in alignment with policies.
• Develop staff schedules, workflows and conduct regular meetings.
• Identify and resolve problems independently with solutions.
• Oversee talent management, including evaluations and coaching.
• Lead a high-performing team through hiring, training and accountability.
• Maintain staff training and orientation, update training as needed.
• Monitor patient experience scores and drive improvement actions.
• Track clinic budgets and report variances to the director.
• Coordinate communication with site-based provider leaders.

Skills

Staff leadership

Budget management

Operations management

Regulatory compliance

Patient services

Team coaching

Education

Bachelor's degree preferred

Tools

EMR software

Scheduling software

Job description

Hourly Pay Range

$38.67 - $59.94 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Practice Manager II - Pulmonary
• Location: Arlington Heights, IL
• Full Time: 40 hours/weekly
• Hours: Monday - Friday, 8:00 AM - 5:00 PM
• Required Travel: to surrounding Clinics for coverage purposes

A Brief Overview

Reporting to a director, the role is responsible for the day-to-day oversight of practice operations; responding to patient and staff issues as they occur; responsible for staff development, performance management, ensuring adherence to regulatory guidelines, policies and procedures and quality standards of a medical group clinic. Responsible for personnel engaged in patient reception, registration, scheduling, rooming etc., ensuring that clinicians are properly supported. Responsible for managing all aspects of a project over the project lifecycle (initiate, plan, execute, control, close) in support of the organization’s strategic objectives and ongoing operations. Develops project tasks, milestones and deliverables using a standard set of tools to ensure timely completion of project. Manages projects that are typically medium to large and complex in characteristics or enterprise wide with limited oversight. May manage a program of related projects and play a central role in planning, communication and reporting overall performance.

What You Will Do

• Manages all support staff in the delivery of patient services including provider templates
• Responsible for setting overall direction for employees, in alignment with policies and objectives
• Develops staff schedules, workflows and coordinates regular staff and professional meetings
• Works to identify and resolve problems independently developing solutions
• May manage Lead MA(s) to ensure People Leadership is applied uniformly across locations and/or service line.
• Oversee talent management, including performance evaluations, coaching, and disciplinary actions, as needed.
• Lead and develop a high-performing team through effective hiring, training, performance management, and accountability practices.
• Maintain training and orientation of staff and providers; provide input into developing and updating training
• Exercises independent judgment within defined procedures to determine appropriate actions for moderately complex issues
• Monitor patient experience scores and develop tactics to improve areas of opportunity
• Responsible for monitoring and meeting budgetary goals for clinics/teams; Evaluate and report variances to director
• Collaborates with site-based provider leaders to coordinate communication, cascade key information, and facilitate bi-directional feedback to drive alignment, responsiveness, and operational improvement
• Performs quality audits; partners with quality to assess outcomes and plans for improvement
• Ensuring services are in compliance with professional standards, state and federal regulatory requirements and maintaining applicable accreditations with key organizations
• May be required to perform additional responsibilities as needed.

What You Will Need

• Bachelor's Degree preferred OR 3+ Years experience in healthcare management, with a strong background in medical practice or hospital management required.
• AHA Heart saver CPR - American Heart Association (AHA) Preferred

Benefits Offered By Endeavor Health Include

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.