Practice Manager - Eye & Vision Services

Quincy Physician Administrative Services Inc; Massachusetts; On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Quincy Medical Group is seeking a Practice Manager for Eye & Vision Services to lead clinical and optical operations across Quincy Eye & Vision Institute and Hannibal HQ Eyes. The role requires coordinating across locations, hiring and developing staff, and driving improvements in patient access and experience.

The position includes travel between Quincy, IL and Hannibal, MO locations, with a base pay range of $69,680–$104,520 and eligible discretionary bonus.

Qualifications

• Minimum of three years of leadership experience; five+ preferred.
• Experience in ophthalmology/optometry or optical setting preferred.
• Ophthalmic certification (COA/COT/COMT) and ABO certification preferred.
• Knowledge of ophthalmic clinic operations, diagnostic testing, optical dispensing, and retail operations.
• Strong leadership, decision-making, accountability across multiple locations.
• Excellent communication and relationship-building skills; able to lead change.
• HIPAA/OSHA knowledge; EHR and PM systems proficiency; Workday preferred.

Responsibilities

• Provide operational leadership for clinical and optical services across multiple locations.
• Establish expectations, standardize workflows, ensure accountability.
• Translate strategic goals into staffing plans and measurable results.
• Hire, coach, develop staff; manage onboarding and performance.
• Oversee staffing models, scheduling, cross-site coverage, resources.
• Evaluate patient access, clinic capacity, patient flow, wait times; implement improvements.
• Manage budgets, expenses, inventory, optical sales, and vendor relationships.
• Monitor KPIs; use data to guide decisions and assess results.
• Lead process improvement and change initiatives to improve efficiency.
• Ensure regulatory compliance (HIPAA, OSHA, infection control) and equipment upkeep.
• Address patient concerns; support service recovery; act on feedback.
• Foster positive, accountable culture across locations.

Skills

Leadership

Healthcare administration

Budgeting

Staff development

Operational leadership

Communication

Education

Bachelor's degree in healthcare administration or related field

Tools

Electronic health records

Practice management systems

Microsoft Office

Workday

Job description

About the Role

Great healthcare leadership is about more than managing daily operations. It's about recognizing opportunities, making informed decisions, and building teams that consistently deliver results. As the Practice Manager of Eye & Vision Services, you will lead clinical and optical operations for the Quincy Eye & Vision Institute, Hannibal HQ Eyes, and optical services. You will have the opportunity to influence how care is delivered across both locations, strengthen operational performance, and help shape the continued growth and development of our eye care services. Working closely with providers and organizational leadership, you will translate strategic priorities into actionable plans, establish clear expectations, and lead improvements that enhance patient access, team performance, and the overall patient experience. This opportunity is well suited for a confident, results-driven leader who enjoys taking ownership, solving challenges, and turning ideas into action. Your ability to make decisions, develop capable teams, and maintain accountability across multiple locations will be essential to creating efficient operations and supporting exceptional patient care.

Schedule & Work Environment

Full-time, primarily Monday-Friday, daytime hours. On-site leadership role supporting Eye & Vision Services in Quincy, Illinois, and Hannibal, Missouri. Regular travel between locations is required. Schedule flexibility may be necessary based on operational and departmental needs. Collaborative, multisite environment working closely with ophthalmology, optometry, optical, and organizational leadership teams.

Primary Responsibilities

• Provide operational leadership for clinical and optical services across Quincy Eye & Vision Institute and Hannibal HQ Eyes locations, ensuring consistent, efficient, and patient-centered care.
• Establish clear operational expectations, standardize workflows, and maintain accountability for performance and service quality across both locations.
• Partner with providers and organizational leadership to translate strategic goals into operational plans, staffing strategies, and measurable results.
• Lead, coach, and develop staff through effective hiring, onboarding, performance management, and professional development.
• Oversee staffing models, scheduling, cross-site coverage, and resource allocation to support patient demand and operational priorities.
• Evaluate patient access, scheduling templates, clinic capacity, patient flow, and wait times to identify and implement improvements.
• Manage departmental budgets and financial performance, including productivity, expenses, optical sales, inventory, and vendor relationships.
• Monitor key performance indicators, identify operational trends, and use data to guide decisions and evaluate results.
• Lead department development, process improvement, and change initiatives that strengthen efficiency, quality, and the patient experience.
• Ensure compliance with regulatory requirements, patient safety standards, infection control practices, and equipment maintenance expectations.
• Address escalated patient concerns, support service recovery, and implement improvements based on patient feedback.
• Build a positive, accountable team culture by providing clear direction, address employee concerns, and supporting effective communication across locations.

Qualifications

• Minimum of three years of leadership experience required; five or more years preferred. Bachelor's degree in healthcare administration, business administration, or a related field preferred. An equivalent combination of education and directly related experience will be considered.
• Experience in an ophthalmology, optometry, or optical setting strongly preferred.
• Ophthalmic certification through IJCAHPO (COA, COT, or COMT) and/or American Board of Opticianry (ABO) certification preferred.
• Knowledge of ophthalmic clinic operations, diagnostic testing, optical dispensing, and retail operations.
• Demonstrated ability to lead teams, make informed decisions, establish accountability, and achieve operational goals.
• Strong organizational, analytical, and problem-solving skills with the ability to manage competing priorities across multiple locations.
• Experience with staffing, budgeting, productivity management, and performance improvement.
• Excellent communication and relationship-building skills with the confidence to lead change and collaborate effectively with providers and staff.
• Knowledge of healthcare regulatory requirements, including HIPAA, OSHA, and infection control standards.
• Proficiency with electronic health records, practice management systems, and Microsoft Office applications; Workday experience preferred.
• Valid driver's license and reliable transportation for regular travel between locations required.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The compensation for this role includes a base pay range of $69,680 - $104,520 annually, with actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. This position is also eligible for a discretionary bonus. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters.

People. Purpose. Care.

At Quincy Medical Group, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create.

Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us.

Innovation at QMG isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Quincy Medical Group.