Practice Manager - Eye & Vision Services

Quincy Medical Group; Quincy (IL); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employer provided life and disability

401(k) match

Tuition Reimbursement

Job summary

Quincy Medical Group is seeking a Practice Manager to lead Eye & Vision Services at the Quincy Eye & Vision Institute and Hannibal HQ Eyes. You will drive operational excellence across clinical and optical operations, standardize workflows, and ensure patient-centered care.

The role requires strategic planning, staff development, and cross-site collaboration with ophthalmology and optometry teams. Travel between locations is expected, with a focus on delivering high-quality outcomes.

Qualifications

• Minimum 3 years of leadership experience; 5+ years preferred.
• Bachelor's degree in healthcare administration or related field preferred.
• Experience in ophthalmology/optical settings strongly preferred.
• Knowledge of regulatory requirements (HIPAA, OSHA) and infection control.

Responsibilities

• Provide operational leadership for clinical and optical services across Quincy Eye & Vision Institute and Hannibal HQ Eyes locations.
• Standardize workflows and hold teams accountable for performance and service quality.
• Translate strategic goals into staffing plans, budgets, and measurable results.
• Lead hiring, onboarding, and staff development; coach and mentor across multiple sites.
• Oversee staffing models, schedules, and cross-site coverage to meet patient demand.
• Monitor patient access, scheduling templates, clinic capacity, and wait times for improvements.
• Manage budgets, expenses, inventory, and vendor relationships; drive productivity.
• Analyze KPIs and use data to guide decisions and improvements.
• Lead change initiatives to improve efficiency and patient experience.

Skills

Leadership

Communication

Problem solving

Healthcare administration

Education

Bachelor's degree in healthcare administration

Tools

EHR systems

Practice management

Microsoft Office

Workday

Job description

Practice Manager - Eye & Vision Services# Careers## Practice Manager - Eye & Vision ServicesApply: Quincy, Illinois: Full time: Posted Today: JR120170If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.At Quincy Medical Group, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. **About the Role**Great healthcare leadership is about more than managing daily operations. It's about recognizing opportunities, making informed decisions, and building teams that consistently deliver results. As the Practice Manager of Eye & Vision Services, you will lead clinical and optical operations for the Quincy Eye & Vision Institute, Hannibal HQ Eyes, and optical services. You will have the opportunity to influence how care is delivered across both locations, strengthen operational performance, and help shape the continued growth and development of our eye care services. Working closely with providers and organizational leadership, you will translate strategic priorities into actionable plans, establish clear expectations, and lead improvements that enhance patient access, team performance, and the overall patient experience. This opportunity is well suited for a confident, results-driven leader who enjoys taking ownership, solving challenges, and turning ideas into action. Your ability to make decisions, develop capable teams, and maintain accountability across multiple locations will be essential to creating efficient operations and supporting exceptional patient care. **Schedule & Work Environment*** Full-time, primarily Monday-Friday, daytime hours.* On-site leadership role supporting Eye & Vision Services in Quincy, Illinois, and Hannibal, Missouri.* Regular travel between locations is required.* Schedule flexibility may be necessary based on operational and departmental needs.* Collaborative, multisite environment working closely with ophthalmology, optometry, optical, and organizational leadership teams. **Primary Responsibilities*** Provide operational leadership for clinical and optical services across Quincy Eye & Vision Institute and Hannibal HQ Eyes locations, ensuring consistent, efficient, and patient-centered care.* Establish clear operational expectations, standardize workflows, and maintain accountability for performance and service quality across both locations.* Partner with providers and organizational leadership to translate strategic goals into operational plans, staffing strategies, and measurable results.* Lead, coach, and develop staff through effective hiring, onboarding, performance management, and professional development.* Oversee staffing models, scheduling, cross-site coverage, and resource allocation to support patient demand and operational priorities.* Evaluate patient access, scheduling templates, clinic capacity, patient flow, and wait times to identify and implement improvements.* Manage departmental budgets and financial performance, including productivity, expenses, optical sales, inventory, and vendor relationships.* Monitor key performance indicators, identify operational trends, and use data to guide decisions and evaluate results.* Lead department development, process improvement, and change initiatives that strengthen efficiency, quality, and the patient experience.* Ensure compliance with regulatory requirements, patient safety standards, infection control practices, and equipment maintenance expectations.* Address escalated patient concerns, support service recovery, and implement improvements based on patient feedback.* Build a positive, accountable team culture by providing clear direction, addressing employee concerns, and supporting effective communication across locations. **Qualifications*** Minimum of three years of leadership experience required; five or more years preferred.* Bachelor's degree in healthcare administration, business administration, or a related field preferred. An equivalent combination of education and directly related experience will be considered.* Experience in an ophthalmology, optometry, or optical setting strongly preferred.* Ophthalmic certification through IJCAHPO (COA, COT, or COMT) and/or American Board of Opticianry (ABO) certification preferred.* Knowledge of ophthalmic clinic operations, diagnostic testing, optical dispensing, and retail operations.* Demonstrated ability to lead teams, make informed decisions, establish accountability, and achieve operational goals.* Strong organizational, analytical, and problem-solving skills with the ability to manage competing priorities across multiple locations.* Experience with staffing, budgeting, productivity management, and performance improvement.* Excellent communication and relationship-building skills with the confidence to lead change and collaborate effectively with providers and staff.* Knowledge of healthcare regulatory requirements, including HIPAA, OSHA, and infection control standards.* Proficiency with electronic health records, practice management systems, and Microsoft Office applications; Workday experience preferred.* Valid driver's license and reliable transportation for regular travel between locations required. **Benefits*** Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.* Access to a mental health benefit at no cost.* Employer provided life and disability insurance.* $5,250 Tuition Reimbursement per year.* Immediate 401(k) match.* 40 hours paid volunteer time off.* A culture committed to community engagement and social impact.* Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. The compensation for this role includes a base pay range of **$69,680 - $104,520 annually**, with actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. This position is also eligible for a discretionary bonus. Base pay is only a portion of the total rewards package. If you are committed to putting our patients first and helping shape the future of care, you belong at QMG.**Artificial Intelligence Disclosure**Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.