Practice Manager - ENT

Tower Health; Philadelphia (Philadelphia County); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Generous time off

Tuition assistance

Tower Advance Pay

Employee Assistance Program

Retirement Savings Program

Life Insurance

Job summary

St. Christopher's Hospital for Children in Philadelphia seeks a Practice Manager to lead operations for a single site or affiliate, aligning with Tower Health objectives and overseeing administrative staff and providers.

The role emphasizes strong financial management, budgeting, and reporting with experience in EPIC systems. Excellent communication, organizational, and leadership skills are essential for success in a pediatric setting.

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• 3+ years of Practice Manager experience; surgical practice preferred.
• ENT and pediatric setting experience preferred; EPIC experience required.
• Strong communication, staff leadership, and financial awareness.

Responsibilities

• Lead operations for a single site or affiliate, aligning with senior objectives.
• Hires, manages, and evaluates administrative and non-physician staff.
• Oversee financial operations, budgets, and cost control.
• Collaborate with physicians, APPs, and staff to maximize productivity and patient care.
• Ensure policy compliance and communicate updates to staff.

Skills

Customer Service Skills

Excellent Communications Skills

Excellent Interpersonal Skills

General Clerical Skills

Medical Terminology

Microsoft Office Applications

Multi Line Telephone Operational

Front Desk

Organizational Skills

Education

Bachelor's Degree

Education & Experience In Lieu

Tools

EPIC

Microsoft Office

Job description

Job Summary

St. Christopher's Hospital for Children

The Practice Manager is responsible for Leadership and Management Operations of a Single or Multiple Site Practice (affiliate/satellite), in accordance with Senior Management objectives. The Practice Manager has some administrative authority over physicians and nearly full administrative authority over support staff. The Practice Manager oversees other department leads, or supervisory personnel, and has a strong foundation in finance, operations, and personnel management. Hires, manages, and evaluates the administrative and non-physician clinical staff.

The Practice Manager has oversight over the financial operations of the practice; provides capital and equipment needs, staffing needs, and goals of the Practice. Works closely with physician, advanced practice providers (APPs), and staff to ensure efficient operations that maximize provider productivity while rendering quality patient care. Financial management responsibilities include participation in developing, implementing, and monitoring budgets, exploring revenue enhancement opportunities, capital expenditures, ensuring cost efficiencies, creating, and analyzing reports and utilizing operational data to assist with improving the financial performance of the practice operation. The Practice Manager holds monthly Physician / Management meetings; establishes agenda in consultation with physicians, prepares data for meeting, contributes to decision-making, and is responsible for executing business strategy as directed by senior leaders, in accordance with Company objectives. The Practice Manager enforces compliance of policies and procedures and keeps staff informed of hospital communications and policy changes. Acts as a delegate for all administrative functions / duties in the absence of the Director.

BENEFITS

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

#STC

Qualifications

Schedule: Hours to be workedMon - Fri, between 8a - 5p. The scheduled start and end times require flexibility to meet the needs of the practice.

Education Requirements

• 4 year Bachelor's Degree - OR - combination of relevant education & experience may be considered in lieu of Bachelor's Degree
• Completes and maintains all competencies and trainings as required for role.

Experience

• Practice Manager experience, 3+ years
• Experience managing Surgical Practices preferred
• ENT experience preferred
• EPIC experience
• Pediatric setting experience

Required Skills

• Customer Service Skills
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Front Desk
• Organizational Skills

Overview

About St. Christopher's Hospital for Children

St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties.

St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital.

In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home. Discover why our hospital is a great place to work—take a virtual tour of our facility here: St. Chris Hospital Tour

About the Organization

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.