Practice Manager, Endocrinology, Nutrition, and Nephrology

Mass General Brigham Incorporated; Salem, Northern (MA, KY); Hybrid; USD 66,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional开发

Job summary

Mass General Brigham is seeking a Practice Manager to guide operations for Endocrinology, Nutrition, and Nephrology across North Shore sites, with primary onsite work in Danvers and Salem and travel to partner locations to ensure coordinated care.

You will supervise about 36 staff, manage budgets and payroll, drive performance improvements, and collaborate with site leaders to enhance access, quality, and patient experience in a fast-paced healthcare environment.

Qualifications

• Bachelor's degree in related field
• Supervisory experience required (5-7 years)
• Experience in a healthcare environment (5-7 years)
• Strong Microsoft Office and Excel skills
• Excellent communication and organizational abilities

Responsibilities

• Oversee day-to-day administrative performance of staff and schedules
• Evaluate staffing needs and coordinate replacements
• Handle hiring, orientation, and staff evaluation
• Coach and train staff; ensure mandatory training per HIPAA
• Develop administrative systems; monitor practice performance metrics
• Collaborate on annual budgets; oversee payroll and billing compliance

Skills

Leadership

Communication

Excel

Time management

Accounting principles

Revenue cycle management

Staff management

Adaptability

Analytical skills

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

## Practice Manager, Endocrinology, Nutrition, and NephrologyApply: Onsite: Salem-MA: Full time: Posted Today: RQ4079935Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**We are seeking an experienced Practice Manager to lead the coordination of operations for three specialty service lines in the North Shore: Endocrinology, Nutrition, and Nephrology. This role is ideal for someone who thrives in a collaborative, fast-paced healthcare environment and is passionate about improving access, quality, and patient experience! These specialty service lines are fully integrated across our North Shore primary care locations, enabling patients to access coordinated, multidisciplinary care within the communities we serve. Our primary care sites are located in Lynn, Saugus, Swampscott, Salem, Peabody, Danvers, Beverly, and Rowley. Success in this role will require close collaboration with the Primary Care Practice Managers who oversee operations at these sites. Building strong partnerships, aligning efforts, and fostering collaboration across the service lines will be essential. The primary onsite locations for this Manager will be Danvers and Salem; however, frequent travel to the other sites will be required. Reporting to the Director of Operations, North Shore Specialty Services, responsibilities for our Practice Manager include strategic planning, program development, clinical and operational quality improvement, and financial/budget reporting and monitoring. Throughout the three service lines, there are approximately 36 staff members (both clinical and non-clinical roles) this manager will oversee. The ideal candidate is an adaptable and dynamic people leader with proven operational experience who is proactive, autonomous, and brings a strategic, creative mindset to problem-solving and continuous improvement. We are seeking an individual who excels at building relationships, motivating teams, and aligning individuals around shared goals while serving as an effective communicator and collaborator. Summary Responsible for single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues. Does this position require Patient Care? No Essential Functions -Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules. -Evaluates daily staffing needs and coordinates replacement of staff. -Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate. -Assists in the career development of practice employees through ongoing coaching, counseling, and training. -Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff. -Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes. -Collaborates with practice leaders on the preparation of the practice's annual budgets. -Oversees the department’s payroll, including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures.**Qualifications****Education** Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes **Experience** Supervisory experience 5-7 years requiredExperience working in a healthcare environment 5-7 years required **Knowledge, Skills and Abilities** - Strong understanding of Microsoft Office, including Excel. - Strong communication and organizational skills. - Strong and proven leadership skills. - Ability to work with staff of all levels. - Excellent time management skills. - Strong analytical and math skills. - Knowledge of Accounting Principles, physician billing, and revenue cycle management. - Ability to adapt to multiple and rapidly changing priorities and deadlines.**Additional Job Details (if applicable)**At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life. Offerings include:· Medical, dental, and vision insurance· A robust retirement savings program· Generous paid time off· Tuition assistance and professional development support· And other perks! Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives!**Remote Type**Onsite**Work Location**331 Highland Avenue**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$65,998.40 - $96,033.60/Annual