Practice Manager, Endocrinology, Nutrition, and Nephrology

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc.; Salem (MA); On-site; USD 66,000 - 96,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Tuition assistance

Professional development support

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. seeks an experienced Practice Manager to coordinate operations for Endocrinology, Nutrition, and Nephrology across North Shore sites such as Lynn, Saugus, Swampscott, Salem, and surrounding towns.

You will collaborate with Primary Care Practice Managers and oversee strategy, program development, and financial reporting. The role is based in Danvers and Salem with frequent travel to other sites.

Qualifications

• Bachelor's Degree in a related field is required.
• 5–7 years of supervisory experience.
• 5–7 years of experience in a healthcare environment.

Responsibilities

• Oversees day-to-day administrative performance of staff and manages staff schedules.
• Evaluates staffing needs and coordinates replacement of staff.
• Performs hiring, orientation, and evaluation of staff.
• Administers corrective action and staff development.
• Ensures training and HIPAA compliance.
• Develops administrative systems to maximize operations.
• Monitors practice performance metrics and budgets.
• Oversees payroll and resolves payroll issues.
• Oversees patient billing per revenue procedures.

Skills

Microsoft Office

Excel

Leadership

Communication

Time management

Analytical skills

Revenue cycle knowledge

Education

Bachelor's Degree in Related Field

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are seeking an experienced Practice Manager to lead the coordination of operations for three specialty service lines in the North Shore: Endocrinology, Nutrition, and Nephrology. This role is ideal for someone who thrives in a collaborative, fast-paced healthcare environment and is passionate about improving access, quality, and patient experience! These specialty service lines are fully integrated across our North Shore primary care locations, enabling patients to access coordinated, multidisciplinary care within the communities we serve. Our primary care sites are located in Lynn, Saugus, Swampscott, Salem, Peabody, Danvers, Beverly, and Rowley.

Success in this role will require close collaboration with the Primary Care Practice Managers who oversee operations at these sites. Building strong partnerships, aligning efforts, and fostering collaboration across the service lines will be essential.

The primary onsite locations for this Manager will be Danvers and Salem; however, frequent travel to the other sites will be required.

Reporting to the Director of Operations, North Shore Specialty Services, responsibilities for our Practice Manager include strategic planning, program development, clinical and operational quality improvement, and financial/budget reporting and monitoring.

Throughout the three service lines, there are approximately 36 staff members (both clinical and non-clinical roles) this manager will oversee.

The ideal candidate is an adaptable and dynamic people leader with proven operational experience who is proactive, autonomous, and brings a strategic, creative mindset to problem-solving and continuous improvement.

We are seeking an individual who excels at building relationships, motivating teams, and aligning individuals around shared goals while serving as an effective communicator and collaborator.

Essential Functions

• Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
• Evaluates daily staffing needs and coordinates replacement of staff.
• Performs hiring, orientation, and evaluation of staff.
• Administers corrective action if appropriate.
• Assists in the career development of practice employees through ongoing coaching, counseling, and training.
• Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
• Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations.
• Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
• Collaborates with practice leaders on the preparation of the practice's annual budgets.
• Oversees the department’s payroll, including the resolution of payroll issues.
• Monitors patient billing activity to ensure compliance with revenue procedures.

Qualifications

• Education Bachelor's Degree Related Field of Study required
• Can this role accept experience in lieu of a degree? Yes
• Experience Supervisory experience 5-7 years required
• Experience working in a healthcare environment 5-7 years required
• Knowledge, Skills and Abilities - Strong understanding of Microsoft Office, including Excel.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Strong analytical and math skills.
• Knowledge of Accounting Principles, physician billing, and revenue cycle management.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details (if applicable)

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Remote Type Onsite Work Location 331 Highland Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $65,998.40 - $96,033.60/Annual Grade 7

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.