Practice Manager

Partner's Healthcare; Newton (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

Mass General Brigham Cancer Institute at Newton-Wellesley Hospital is seeking a Practice Manager to oversee daily ambulatory operations and lead administrative and clinical teams. You will partner with physicians and leaders to support operational excellence and staff growth, creating an exceptional patient and staff experience.

This role emphasizes mentorship, budgeting, and performance improvement within a collaborative, mission-driven setting that values professional development and

Qualifications

• Bachelor's degree required; experience in lieu of degree accepted.
• 5-7 years supervisory experience.
• 5-7 years experience working in a healthcare environment.

Responsibilities

• Lead the daily operations of the practice and ensure efficient workflows.
• Supervise administrative and clinical support staff.
• Manage staffing, scheduling, and coverage to support patient care.
• Recruit, hire, onboarding, and develop team members.
• Coach and mentor staff to support performance and career growth.
• Ensure compliance with policies, HIPAA, and required training.
• Identify opportunities to improve processes and operational efficiency.
• Monitor practice performance metrics and support ongoing improvements.
• Partner with leadership on budgeting, planning, and resource management.
• Oversee payroll processes and support accurate timekeeping.
• Collaborate with multidisciplinary teams to achieve operational goals.
• Provide leadership support and coverage as needed.

Skills

Leadership

Communication

Organization

Time management

Analytical skills

Microsoft Excel

Revenue cycle management

Billing knowledge

Adaptability

Education

Bachelor's Degree in related field

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join the Mass General Brigham Cancer Institute at Newton-Wellesley HospitalAt the Mass General Brigham Cancer Institute (MGBCI), we believe that investing in our people is essential to advancing cancer care. As a Practice Manager, you'll join a collaborative environment that encourages professional growth, leadership development, and continuous learning. You'll lead and mentor a dedicated team, support staff in reaching their full potential, and help create an exceptional experience for patients while contributing to a mission that impacts lives every day.Job SummaryThe Mass General Brigham Cancer Institute is seeking an experienced and collaborative Practice Manager to oversee the daily operations of a busy ambulatory practice. In this role, you will lead administrative and clinical support teams, ensure smooth day-to-day operations, and help create an exceptional experience for both patients and staff. As a key member of the leadership team, you will partner with physicians, clinical leaders, and administrative colleagues to support operational excellence, staff development, and continuous improvement.

Essential Functions

• Lead the daily operations of the practice and ensure efficient workflows.
• Supervise administrative and clinical support staff.
• Manage staffing, scheduling, and coverage to support patient care.
• Recruit, hire, onboarding, and develop team members.
• Coach and mentor staff to support performance and career growth.
• Ensure compliance with policies, HIPAA, and required training.
• Identify opportunities to improve processes and operational efficiency.
• Monitor practice performance metrics and support ongoing improvements.
• Partner with leadership on budgeting, planning, and resource management.
• Oversee payroll processes and support accurate timekeeping.
• Collaborate with multidisciplinary teams to achieve operational goals.
• Provide leadership support and coverage as needed.

Qualifications

EducationBachelor's Degree Related Field of Study requiredCan this role accept experience in lieu of a degree?YesExperience5-7 years supervisory experience required5-7 years experience working in a healthcare environment required

Knowledge, Skills and Abilities

• Strong understanding of Microsoft Office, including Excel.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Strong analytical and math skills.
• Knowledge of Accounting Principles, physician billing, and revenue cycle management.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 2014 Washington Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $65,998.40 - $96,033.60/Annual
• Grade 7

Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership 'looks like' by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.