Practice Manager - Coastline Orthodontics

FHLB Des Moines; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay and monthly bonus

Growth and advancement opportunities

Paid Time Off

401(k)

Medical Dental Vision

Disability insurance

Health Savings Account

Uniform and shoe stipend

Job summary

Coastline Orthodontics is seeking a Growth Engineer to lead day-to-day operations across Fernandina Beach, Jacksonville, and surrounding clinics. You’ll supervise staff, coordinate scheduling, and partner with regional leadership to drive patient care and business objectives.

You’ll conduct audits, manage data accuracy, assist front office with post-exam consultations and financing, and oversee recruitment, labor costs, and staff development in a fast-paced, service-driven environment.

Qualifications

• Management experience in a dental office; 2-3 years required.
• Experience leading multi-clinic teams and scheduling.
• Excellent communication and customer service mindset.

Responsibilities

• Provide day-to-day leadership to the practice; Partner with Regional Manager to execute on business objectives and provide insights on execution.
• Serve as liaison between doctors/providers and staff regarding work assignments and clinical priorities.
• Conduct audits of patient schedules; quality of data entry and patient information; consistency of patient consultations and financial presentations; internal referral process; and supply orders and utilization.
• Assist front office team as needed in presenting post-exam consultations and financing options.
• Partner with Recruiting team to identify, select, and hire high performing candidates.
• Perform team member development including but not limited to training, continuous coaching conversations, performance documentation, and disciplinary action as needed.
• Create and manage weekly team member schedules and labor costs.

Skills

Management

Leadership

Communication

Organization

Attention to detail

Multitasking

Time management

Public interaction

Tools

Google Sheets

Google Docs

Google Suite

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Can you inspire, lead and grow an orthodontic practice? Westrock Orthodontics is looking for a “growth engineer” aka office manager extraordinaire! The Practice Manager at Coastline Orthodontics is the foundation of our success. Through consistent daily monitoring, and weekly reporting, the Practice Manager is Rock Dental Brands’ front-line supervisor and business manager.In summary: the Practice Manager has the overall responsibility for planning, organizing, directing and coordinating the work and resources involved in running a service oriented healthcare practice. The goal is to ensure the company vision is attained, the values are upheld and a dynamic environment is created.SkillsStrong management and leadership skillsAbility to work well with publicExcellent verbal and written communication skillsExtensive organization skillsExcellent attention to detailAbility to multitaskExcellent time management skillsWhat You’ll DoProvide day-to-day leadership to the practice; Partner with Regional Manager to execute on business objectives and provide insights on executionServe as liaison between doctors/providers and staff regarding work assignments and clinical prioritiesConduct audits of patient schedules; quality of data entry and patient information; consistency of patient consultations and financial presentations; internal referral process; and supply orders and utilizationAssist front office team as needed in presenting post-exam consultations and financing optionsPartner with Recruiting team to identify, select, and hire high performing candidatesPerform team member development including but not limited to training, continuous coaching conversations, performance documentation, and disciplinary action as needed.Create and manage weekly team member schedules and labor costsThis role supports our three clinics in Fernandina Beach, Jacksonville, FLWho We’re Looking ForSomeone dedicated to going above and beyond to ensure the best customer service and patient experienceExcellent communicator and motivator to confidently lead our teams by building relationships of trust, open communication, and a collaborative office cultureWell-organized, adaptable individual who is comfortable managing diverse teams while handling changing prioritiesThe Perks!Competitive pay and monthly bonus structureGrowth and advancement opportunities for leadership rolesPaid Time Off401(k)Wide variety of additional benefits including:MedicalDentalVisionShort-term and Long-term DisabilityHealth Saving AccountSupplement Life Insurance for you or your dependentsUniform and Shoe StipendBasicCustomer service experienceIntermediate Google Suite proficiency, specifically Sheets & DocumentsManagement Experience: 2-3 years (Required)Preferred QualificationsDental office management experience, especially in a multi-specialty office, highly preferredKnowledge or use of an orthodontic practice management softwareCPR-BLS, RDA, or other related dental certifications