Scheduling Coordinator - Coastline Orthodontics

Rock Dental Brands; Jacksonville (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health & wellness insurance options

Employee Assistance Program (EAP)

Complimentary orthodontic treatment (3

Competitive pay and hands-on training

Paid Time Off and paid holidays

401(k) retirement plan with company-m

Job summary

Rock Dental Brands in the Jacksonville area seeks a Scheduling Coordinator to be the heart of our practice. You will collaborate with orthodontists, clinicians, and leaders to keep daily appointments running smoothly across three clinics.

The role focuses on patient hospitality, multi-site support, and office administration, including invoicing, insurance checks, and record maintenance. A 2+ year admin/medical office background is preferred and travel is required.

Qualifications

• High School Diploma or equivalent is required.
• 2+ years of administrative, customer service, or medical office experience preferred.
• Reliable transportation and a valid driver's license to travel between clinics.
• Basic computer literacy and legible handwriting.

Responsibilities

• Welcome patients, answer calls, handle appointment scheduling, and send confirmations.
• Travel locally to assist across 3 modern locations to ensure continuous patient care.
• Partner with doctors and clinical staff to keep daily appointments on schedule.
• Manage patient accounts, verify insurance eligibility, and maintain digital records.

Skills

Administrative experience

Customer service

Communication

Technology literacy

Driver's license

Education

High School Diploma or equivalent

Tools

Scheduling software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Coastline Orthodontics Location: Local Area (Supporting 3 State-of-the-Art Clinics)

Job Type: Full-Time

Why Join Coastline Orthodontics?

At Coastline Orthodontics, we believe a great smile transforms lives. We are looking for a enthusiastic Scheduling Coordinator to serve as the heart of our practice. You'll be welcomed into a high-performing culture that celebrates teamwork, growth, and personal well-being.

What We Offer (Total Rewards & Benefits):

• Health & Wellness: Flexible health, dental, and vision insurance options + Employee Assistance Program (EAP)
• Perk: Complimentary orthodontic treatment for you and your immediate family!
• Career Growth: Competitive pay, hands-on training, and advancement opportunities
• Work-Life Balance: Generous Paid Time Off (PTO) + Paid Holidays
• Financial Security: Industry-leading 401(k) retirement plan with a company match

About the Role:

As a Scheduling Coordinator, you are the first point of contact for our patients. You will work hand-in-hand with our Orthodontists, clinical assistants, and team leaders to ensure seamless daily operations and maximize patient treatment time. This dynamic role helps support multiple state-of-the-art clinics, so flexibility and a willingness to assist across locations are key to your success and our team’s daily harmony.

Key Responsibilities:

• Patient Hospitality: Welcome patients, answer incoming calls, handle appointment scheduling, and send confirmations.
• Multi-Clinic Support: Travel locally to assist across our 3 modern locations to ensure continuous, high-quality patient care.
• Clinical Collaboration: Partner with doctors and clinical staff to keep daily appointments on schedule.
• Practice Administration: Manage patient accounts, verify insurance eligibility, and maintain accurate digital dental records.
• Office Coordination: Maintain office inventory/stock levels and assist with light general housekeeping to keep our clinics pristine.

What We Are Looking For:

• Patient-Centered & Kind: Warm, respectful, and genuinely passionate about helping others.
• Team Player & Adaptable: Thrives in a fast-paced environment and eager to collaborate across multiple clinic sites.
• Strong Communicator: Excellent verbal/written skills and strong attention to detail.
• Proactive Problem Solver: Able to multitask, handle challenges with grace, and anticipate team and doctor needs.
• Tech-Savvy: Comfortable navigating basic computer programs and digital scheduling software.

Qualifications:

• Education: High School Diploma or equivalent required.
• Experience: 2+ years of administrative, customer service, or medical office experience preferred.
• Mobility: Reliable transportation and a valid driver's license to travel between our 3 local clinics.
• Skills: Basic computer literacy and legible handwriting.

At Rock Dental Brands, we believe that every team member shares the most important job, because whether directly or indirectly, we are all crucial to the patient journey. We are a unified team with a commonly held desire to give patients positive, uplifting experiences that they will want to share with others. Our team members are committed to continuous learning. A valued-voice for both our patients and practices, our clinical teams enjoy a rewarding career, complete with educational and growth opportunities, flexibility and financial stability. We invest in our people to further their knowledge and improve our patients’ experiences. We may be a bit biased, but we think it’s one of the best companies to work for. We truly value our team members. We challenge them daily and celebrate their successes. What really sets us apart from most other jobs is the opportunity to work together as a team, to truly make a difference in our patients’ lives, and to help create smiles that will last a lifetime. We take great pride in our company’s culture because it’s so rich and deeply embedded in everything we do.