Practice Manager 2, Neurology Practice (Hyannis)

Cape Cod Healthcare; Hyannis (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A healthcare organization in Hyannis is seeking a Practice Manager 2 for their Neurology practice. This full-time role is responsible for overseeing office operations, ensuring compliance, and enhancing patient services. The ideal candidate will possess a Bachelor's degree in Healthcare or Business, strong supervisory skills, and proficiency in office applications. This role offers a chance to lead in a dynamic medical environment.

Qualifications

• Minimum 3–4 years of supervisory experience in a medical facility.
• Experience with current office technology.
• Ability to analyze and improve systems.

Responsibilities

• Manage all phases of office operations.
• Oversee patient access and operations conformity.
• Lead efforts to improve quality and performance.

Skills

Strong communication and interpersonal skills

Proficiency with computer office applications

Medical terminology

Experience with Process Improvement

Education

Bachelor's Degree in Healthcare or Business

Master’s Degree preferred

Tools

EMR/Health Records

MS Office

Job description

Overview

Practice Manager 2, Neurology Practice (Hyannis) – Cape Cod Healthcare

Responsible for the management of all phases of office operations for the neurology practice, including fiscal oversight, staff and patient services.

Responsibilities

• Prioritizes patient access to physicians, providers, and ancillary care services
• Serves as a conduit for bi-directional communication between physicians, providers, support team members, and management. Communicates frequently using team huddles, staff meetings, email communications, and other appropriate mediums
• Develop and define practice goals for operational and financial performance; prepare departmental budgets; develop and review monthly dashboard reports on key performance indicators; manage practice to meet and exceed targets
• Coordinate activities to ensure that practice operations conform to principles of excellent clinical care; create and monitor office systems that promote customer service and satisfaction
• Ensure customer service standards/scripts for all patient interactions; manage the messaging system and answering services
• Ensure both clinical and non-clinical staff follow standard processes and workflows for documentation and patient care; implement new standardized processes as required
• Review patient satisfaction results monthly and create action plans to maintain and improve patient care
• Manage practice systems and processes to improve patient access, servicing, and financial performance
• Assist physicians in reviewing productivity relative to goals and improving workflow or efficiency
• Ensure complete charge capture, prompt billing, and correction of any diagnosis or CPT coding issues
• Ensure complete collection of cash for patient-responsible charges at time of visit
• Participate in documentation training; analyze and improve systems to promote smooth patient flow and physician efficiency
• Liaison between clinicians, coding, and billing service to ensure accurate claim entry and reimbursement
• Maintain knowledge of HIPAA and Compliance requirements and oversee compliance for the practice
• Manage practice staff, including selection, training, scheduling, performance feedback, and annual evaluations; counsel employees and address conflicts
• Lead efforts to improve quality and performance measurement and improvement
• Oversee patient and medical records; ensure compliance with policies and acceptable medical record keeping practices
• Purchase equipment and materials for day-to-day operations; coordinate building maintenance; prepare pro forma statements as required
• Engage in continuous learning to stay current with best practices in medical practice management
• Prepare administrative and management reports and correspondence; conduct special projects and prepare reports for MACC leadership and senior management
• Oversee daily mail operations as appropriate
• All other duties as assigned

Qualifications

• Bachelor's Degree in Healthcare, Business, related field or equivalent years of experience
• Minimum 3–4 years of supervisory experience in a medical facility
• Master’s Degree preferred
• Experience with current office technology and proficiency with computer office applications (EMR/Health Records, MS Office, etc.)
• Experience with Process Improvement
• Medical terminology
• Strong communication and interpersonal skills

Additional Details

• Purpose of Position: Responsible for the management of all phases of office operations for multiple physician practices, including fiscal oversight, staff and patient services
• Schedule Details: Full-Time, Mon-Fri, occasional evenings, weekends, and holidays
• Organization: Medical Affiliates of Cape Cod
• Primary Location: Massachusetts-Hyannis
• Department: MAC-CCHC Neurology Practice

Employment information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care