Practice Manager

Jobtailor; Watsonville (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking an experienced Healthcare Operations Leader to oversee dermatology centers, develop high-performing teams, and ensure compliance with HIPAA & OSHA.

You will drive KPIs, manage staffing and budgets, and coach staff while maintaining strong patient satisfaction and positive reviews. Weekday office presence required with occasional travel to corporate office.

Qualifications

• 2+ years of leadership experience preferred.
• Healthcare administration or management background preferred.
• Strong computer literacy.
• Leadership qualities with good communication skills.
• Conflict resolution skills must be developed.
• Dermatology experience preferred.
• Working knowledge of HIPAA & OSHA compliance.
• Bilingual in English and Spanish preferred, but not required.
• Advanced knowledge of Nextech, Patient Acquisition, Klara, iPad, General and Cosmetic Dermatology, and inter-center communication tools.
• Employee is expected to be in their office(s) during the week.
• Travel outside of their region and/or to the corporate office may be needed from time to time.

Responsibilities

• Oversee centers, teams, and processes essential to operational success.
• Build capable and competent teams to optimize performance.
• Develop A-Team operational outcomes and processes.
• Maintain a positive culture and target provider/staff NPS above 82.
• Lead operations and achieve KPIs and measurable goals.
• Audit SOPs and ensure compliance across centers.
• Support providers while coaching and developing staff.
• Track monthly financial and patient satisfaction goals.
• Manage staffing, medical and office supplies within guidance figures.
• Complete audit logs for labs, prescriptions, open notes, messages, and tasks.

Skills

Leadership

HIPAA Compliance

Dermatology Experience

Budget Adherence

KPI Achievement

SOP Auditing

Communication Skills

Conflict Resolution

Cross-Training

Team Building

Tools

Nextech

Klara

IPad

Inter-Center Communication Tools

Job description

Responsibilities

• Oversee respective centers, teams, and processes essential to operational success
• Build capable and competent teams to optimize operational performance
• Develop A-Team operational outcomes and processes
• Maintain a positive culture and target provider/staff NPS above 82
• Lead operations and achieve KPIs and measurable goals
• Optimize staffing percentages and budget adherence
• Collaborate with company departments and teams
• Drive change and transformation initiatives aligned with organizational strategic goals
• Audit SOPs and ensure compliance across centers
• Support providers while coaching and developing staff
• Build and develop office teams through cross-training and continued education
• Track monthly financial and patient satisfaction goals
• Manage staffing, medical supplies, and office supplies within guidance figures
• Resolve patient messages within 24 hours and provide daily updates until resolved
• Maintain 4/5-star external reviews
• Conduct provider check-ins and facilitate two-way communication
• Ensure offices operate autonomously and resolve issues independently where possible
• Complete audit logs for labs, prescriptions, open notes, messages, Klara inbox, and tasking by end of day
• Manage inventory and cash according to SOP guidelines
• Conduct scheduled onsite visits
• Serve as first point of contact for front desk and medical assistant issues
• Check and correct appointment accuracy two days ahead
• Collaborate with PSC on office and provider updates
• Coach teams through mistakes and learning sessions
• Maintain Mohs-related CLIA certification, lab directorship, staff credentialing/training, and post-care processes where applicable
• Perform other duties as assigned

Requirements

• 2 or more years of leadership experience preferred
• Healthcare administration or management background preferred
• Strong computer literacy
• Leadership qualities with good communication skills
• Conflict resolution skills must be developed
• Dermatology experience preferred
• Working knowledge of HIPAA & OSHA compliance
• Bilingual in English and Spanish preferred, but not required
• Advanced level knowledge of company systems such as Nextech, Patient Acquisition, Klara, iPad, General and Cosmetic Dermatology, and inter-center communication tools
• Employee is expected to be in their office(s) during the week
• Travel outside of their region and/or to the corporate office may be needed from time to time

Core Competencies

Demonstrates strong leadership in healthcare administration, focusing on operational success, team development, and compliance with industry standards. Proficient in managing financial and patient satisfaction goals while fostering a positive workplace culture.

Highest-signal resume keywords

• Healthcare Administration
• Leadership Experience
• HIPAA Compliance
• Dermatology Experience
• Advanced Computer Literacy

Hard Skills

• Operational Management
• Budget Adherence
• KPI Achievement
• SOP Auditing
• Patient Satisfaction Tracking
• Inventory Management
• Conflict Resolution
• Cross-Training
• Staff Credentialing
• Change Management

Soft Skills

• Communication Skills
• Team Building
• Coaching
• Problem Solving
• Collaboration

Certifications & Qualifications

• Mohs-Related CLIA Certification

Industry Keywords

• Healthcare
• Dermatology
• OSHA Compliance
• Patient Care
• Staff Development

Tools & Technologies

• Nextech
• Patient Acquisition
• Klara
• IPad
• Inter-Center Communication Tools